Subsciption Improvement Suggestion


Customer Service

Scarab Sages

I would love to see the ability to subscribe to GameMaster (or other ongoing products) back an issue or two. I had the misfortune of hearing about GameMastery subscriptions on the day the first issue shipped. Too bad. It would have been nice to get the PDF also.

Paizo Employee Chief Technical Officer

Michael Dorn wrote:
I would love to see the ability to subscribe to GameMaster (or other ongoing products) back an issue or two. I had the misfortune of hearing about GameMastery subscriptions on the day the first issue shipped. Too bad. It would have been nice to get the PDF also.

In the future, we're going to offer subscribers a choice: when you sign up, you'll be able to choose to start your subscription with either the most recent issue we shipped or the next issue we'll ship.

However, that code isn't ready yet. Until then, subscriptions will begin with the most recent module, so subscribing to the Modules now will indeed get you D1 and access to the PDF after your copy of the print edition ships.

Scarab Sages

According to Corey, that is not right. She said that it would start with the next one and that I could not get D1 with the PDF download. If this is possible I would like to get my subsciption order back (I cancelled it after hearing that I could not get D1 with it). Please let me know

Paizo Employee Chief Technical Officer

Michael Dorn wrote:

According to Corey, that is not right. She said that it would start with the next one and that I could not get D1 with the PDF download. If this is possible I would like to get my subsciption order back (I cancelled it after hearing that I could not get D1 with it). Please let me know

Sorry about that—Corey didn't know. We're still working through details on how much flexibility we can offer customers, and this is a new development.

I uncancelled your subscription. Would you also like the print edition of D0 uncancelled?

Scarab Sages

Yes please. I definately want to get it all then.

Thank you very much. This is what I'm used to for customer service with Paizo. Thanks for instilling that feeling back with me again.

When does the PDF download become available for D1? I'm assuming it's when it ships to me?

Paizo Employee Chief Technical Officer

Michael Dorn wrote:
When does the PDF download become available for D1? I'm assuming it's when it ships to me?

Yes. You'll get an e-mail.

Dark Archive Bella Sara Charter Superscriber

Vic - when is D1 due to ship. I've been meaning to subscribe and haven't gotten around to it yet. Did I miss the boat?

Paizo Employee Chief Technical Officer

Sebastian wrote:
Vic - when is D1 due to ship. I've been meaning to subscribe and haven't gotten around to it yet. Did I miss the boat?

D1 started to ship last week, but subscriptions entered in the next week or so will still start with D1. (After that, hopefully, we'll be offering you the choice to start with either the previous or the next module.)

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