Changing Payment on Subscriptions


Customer Service

Dark Archive RPG Superstar 2013 Top 32

I want to change the card that is used for my two subscriptions but, when I go to the 'My Subscriptions' link and use the 'Change' option presented there, I confirm the card and then get kicked back to the 'My Account' page. I checked the 'My Subscriptions' page again and it still shows the old card number and not the one I selected. I've tried it twice now and refreshed the page several times just to be sure. Do these changes take time to show up or is the change just not going through? I would like the Visa ending in 5388 to be billed for my subscriptions instead of the one that is currently listed. Thanks!

Paizo Employee Senior Software Developer

Looks like a bug. I'll try to fix it this afternoon.

Dark Archive RPG Superstar 2013 Top 32

I gave it another try this morning and it still appears to be malfunctioning. Can anyone in Paizoland make the change for me? I think the charge for the first GameMastery Module may have already gone through and, if that's the case, it'll probably be denied. I need to have the subscriptions bill the Visa I have stored on my Paizo account ending in 5388 instead of the 0891 card. Thank you!

EDIT: Okay, it looks like the Pathfinder one got changed, but the GameMastery one is still wrong. Hmmm...

EDIT #2: They're both fixed now. Just needed to wait a minute and refresh the page. Problem solved! Thanks!

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