Month to Month concern!


Customer Service

Grand Lodge

This month-to-month thing seems like a really bad idea. Not if, but when we get a Pathfinder we don't like, will we be able to return it at no cost for full refund? I have had a long term subscription to Dungeon. Even if some of the content wasn't for me, it was still a good subscription. I haven't had a subscription to Dragon in years because I don't like it enough. I'd look at the newstand and get one occassionally but I certainly didn't want every issue.

This Pathfinder is all about super adventures; what if the customer doesn't like one?! We should have a set time to return any issue we don't like for full refund. WIll you be sending a postage-paid enveloppe with every issue so we can send back, within a reasonable period, any we don't like?

The way it sounds is "all or nothing," and thus a really bad idea.

-W. E. Ray

Paizo Employee Chief Technical Officer

When you order a standard subscription to a magazine, do you get to send back the issues you don't like? Of course not. It's no different with a month-to-month subscription to a book.

The point of *any* subscription is to appeal to people that think they'll probably like every issue, or at least enough to make it worthwhile to them, once they factor in the savings.

If you think you won't like 'em that much, please buy them individually, as you did with Dungeon or Dragon.

Grand Lodge

In a mail-order music club, for example, a customer is often sent a "cd of the month" special, every month. If the customer is not satisfied he or she may send it back at no charge. When I patronized BMG music they sent me a cd every month; often I sent them back -- sometimes I kept them. Pathfinder is $14 a month, considerably more than a subscription to SI or Chess Life. If I don't like Pathfinder #5 I should be able to send it back and still get #6 the following month.

As you well know, Many gamers do not live where they can just grab a Dungeon or Dragon from the newstand. I live in a town of 175,000 and only one store carries Dragon; no stores carry Dungeon (Pensacola, FL, TBS Comics carries Dragon). Next week I am interviewing for a position in rural Virginia. The town has a population of 937; it doesn't even have a Walmart! If I don't have a subscription I will not ever see any of this.

At present, I am considering getting a subscription to Gamemastery as it sounds like it will be "the new Dungeon" but I'd like to at least see Pathfinder. I don't yet know if I'm willing to pay $14 for something I've never even seen.

-W. E. Ray

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