Just to let everyone know, we at Paizo are aware of the binding issues with the disintegrating Campaign Workbooks, and are working on a solution as we speak. We are trying to determine if this is an isolated case of a bad batch of glue, or if the issue is broader in scope, and we're working with our printer to figure out what to do next.
Rest assured that we are aware of your concerns, and as soon as we have a solution we will let you know. Stay tuned to this thread for further updates, and if you have any questions feel free to ask away!
Thanks! - Phil
One the bright side, it appears that a lot of people got this workbook for Christmas! Here's hoping it's an isolated incident.
Paizo Publishing®, LLC to Suspend Shipping of GameMastery Campaign Workbook
Manufacturing Error Resulted in Binding Issue
January 5, 2007 (BELLEVUE, WA) – CONSUMER ALERT: Paizo Publishing®, LLC is aware of the recent complaints regarding the GameMastery™ Campaign Workbook (PZO3000) binding issues. At this time, we've suspended shipping of Campaign Workbooks both into distribution and online at paizo.com and are working with the printer to uncover what went wrong in the manufacturing process.
Paizo takes great care to release only the best products into the marketplace and we deeply regret that one of our products was not of the highest quality. Once we've finished our discussion with the manufacturer and have a timeline in place, we will begin accepting returns of sold copies. Anyone who purchased a copy at their local book or hobby store or at our website will be able to return their copy online via a web tool on paizo.com. Retail stores can continue to work through their distributor to get replacement copies.
We will inform the public the moment we begin accepting returns. As this hinges on a new batch of books being printed, we want everyone to be aware that we anticipate anywhere up to eight weeks before customers start to see replacement copies in their mailboxes. We apologize for this delay and any inconvenience this issue has caused. As a small token of our gratitude for your continued loyalty and patience, we will ship every replacement copy of Campaign Workbook with a free booster pack of GameMastery Item Pack: Hero's Hoard and Item Pack: Relics of War.
Please keep your eyes on the paizo.com messageboards for further updates.
Are the issues such that I would have noticed it already (and so mine is maybe free of the problem)?
I've flipped through it a few times basically, but haven't tried to write in it, etc. Is the binding so bad that it would have fallen apart from that if it had the problem?
I'm trying to decide if I should go through the trouble of returning mine, or if it sounds problem free.
Thanks.
Are the issues such that I would have noticed it already (and so mine is maybe free of the problem)?
I've flipped through it a few times basically, but haven't tried to write in it, etc. Is the binding so bad that it would have fallen apart from that if it had the problem?
I'm trying to decide if I should go through the trouble of returning mine, or if it sounds problem free.
Thanks.
It's always possible that yours is trouble-free, but most folks are having issues when they open the book and lay it flat. This is typically when the binding breaks and the pages come loose. Hopefully, yours is not one of the bad copies--but I suspect, given the large number of complaints and my own personal attempts to break the book, that the entire batch is bad.
Our return process should be relatively simple--so don't let the idea that you'd be going through any trouble stop you from getting a better copy. :-)
...and a few booster packs, to boot.
Cool. Thanks. I'll wait for the instructions for returning them then.
