I have received Dragon instead of my Dungeon Subscription (UK)


Customer Service


I have just received Dragon 348 instead of the latest Dungeon.

Didn't notice at first, kept flicking through wondering where on earth the adventures were!

What should I do?

Paizo Employee Chief Technical Officer

teknohippy wrote:

I have just received Dragon 348 instead of the latest Dungeon.

Didn't notice at first, kept flicking through wondering where on earth the adventures were!

What should I do?

We'll ask our European fulfillment partner to ship you the correct issue. Is it Dungeon 139 you're looking for?

-Vic.
.

Liberty's Edge

Slightly different for me - I'm subscribed to both Dungeon and Dragon, but have only received Dragon (348) this month. I did not receive Dungeon 139. Please can you look into this?


Vic Wertz wrote:
teknohippy wrote:

What should I do?

We'll ask our European fulfillment partner to ship you the correct issue. Is it Dungeon 139 you're looking for?

-Vic.
.

That is correct, Dungeon 139 is what I was expecting.

Paizo Employee Chief Technical Officer

Paz and teknohippy,

We'll get you fixed up.

-Vic.
.

Liberty's Edge

Vic Wertz wrote:
We'll get you fixed up.

Thanks very much. I guess it's just Murphy's law that it happens to be the issue that I've been hyping up to my group (due to the rather wonderful-looking Savage Tide) that goes missing!


Vic,

I'm still missing 139, although I have today recieved 140.

Would you give those UK guys a nudge or two for me please.

Cheers

Iain

Paizo Employee Chief Technical Officer

teknohippy wrote:

Vic,

I'm still missing 139, although I have today recieved 140.

Would you give those UK guys a nudge or two for me please.

Cheers

Iain

Well, that's just plain not good. We'll figure it out....

-Vic.
.


Got 141 today, still no 139.

It's quite an important issue to me really, but doesn't seem like you're getting through to the Place for Games guys.

Could you ship me one from there from your stock of back issues? Land will be fine as long as I can secure a copy I'm happy.


Hi,

We've had our partner in the UK resend the issue to you today. He did tell me that he sent a replacement on 10/6 when we asked him to and I guess that one never arrived. Please keep us posted in this next attempt's arrival.

--Jeff


Cheers Jeff. Things sometimes get lost in the post, I think I've just had a string of bad luck here. Thanks for sorting it out for me.

Cheers.


The wife just called up from downstairs, "I think your magazine is here"

And so it is. Issue 139. I can start reading the Savage Tide now.

Cool map of Sassarine.

I've held off even opening 140 and 141, I'm in Dungeon heaven I have 3 issues to read.

Right I'm off to the loo.

Ta for sorting it all out.

I

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