I just saw Vic posting about the why and how shippings are delayed, what folks at paizo are doing to get the shipments out, and so on. I think thats nothing short of amazing. It has to be what - saturday afternoon or something like that where you are situated right now, and after you probably worked your a** of all day long, you sit down and answer posts from folks who can be downright ungrateful, but your first priority is still customer satisfaction. I think that is way beyond what is to be expected. I tip my (imaginary) hat to you at paizo trying to satisfy your customers, no matter what. And going way beyond that with "care packets" for hurricane victims and replacing one guys stolen Dungeon magazines for free - I can only repeat that I´m amazed with you. Keep on the good work! With folks like you, its just great being a gamer. I hope your company will do well for a long time.
One question I have, however: How small is paizo in terms of personnel ? According to what I saw on these bords, it seems to be much smaller than what I thought. 20-30, all included ?
Stefan
Let me just add a big 'Me too!' tag to Stebehil's post. Paizo's dedication to customer service was the biggest reason I finally decided to get a subscription to Dungeon & Dragon (that and the quality of the mags is the highest it has ever been, imo).
Thanks guys & gals!
Raises right hand holding Mug of Gratitude
Raises Left hand holding Mug of Appreciation
You really are the hops that hold the beer together
Utak
Agreed, these guys put out two great magazines, run a mail order store and answer our posts. Complaining to them that you didn't get your (fill in the blank)2 weeks before they stated it may be there is pretty darn rude, inconsiderate and unthoughtful.
Kudos to y'all. You do a much better job at putting up with these guys than I would. You put out two fantastic mags and do us a great service selling all the stuff you do here.
Keep it up.
:) It's really cool how you guys will answer posts and be down to earth with us.
Indeed, people are always quick to criticize, but all too often those who are satisfied (dare I say the majority, in this case?) remain silent. I only have good things to say about Paizo's customer service. The delays related to the black dragon mini notwithstanding (and the impatient ones out there, relax... if the only worry in your life is whether you get your black dragon mini tomorrow or in three weeks, then consider yourselves pretty damn fortunate), Paizo has always shipped my orders from the shop promptly. One of my subscription issues hasn'reached my mailbox for some reason (or arrives damaged)? A replacement is sent pronto, and arrives within days (faster than the subscription issues are usually delivered to my door)! And then, as others have mentioned, everyone from customer service reps to editorial staff take the time to post replies on these threads. No, I have never seen more dedicated customer service than this... makes me wish I worked for them! Thanks, Paizo crew!
C'mon, let's send a little more lovin' to the Paizo crew!
Chief Technical Officer
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How small is paizo in terms of personnel ? According to what I saw on these bords, it seems to be much smaller than what I thought. 20-30, all included ?
We're all listed here.
Thanks for all of your support!
-Vic.
.
OMG I went to High School with Drew Pocza!
Maple Grove Jr. Sr. High reprezentin'!
lol
Chris, small world eh? Hope all is well,
Drew
Go Dragons!
Man...that wasn't in the cards...was it?
Things are well. Still in WNY.