Hi
I am having an issue regarding being charged twice on my credit card I ordered a subscription to Dragon and a dungeon masters screen on June 23rd Paizo Order #648224, and was charged on my credit card on June 24th for a total of $53.16. Then on June 28th another charge of $15.01 appeared on my credit card. Can you please explain to me why there are two seperate charges to my credit card and fix this situation as soon as possible. Thank you
Chief Technical Officer
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Kursed,
Are the numbers you're giving in Canadian Dollars? We charge your card in US Dollars, and your bank converts the charges to CAD based on their own rates.
On the 23rd, we charged your card $45.95 USD for the subscription, and on the 27th, we charged $13 USD for the DM Screen and shipping. (The charges are separate because we don't charge for shippable products until the product ships, but we charge for subscriptions as soon as they're placed.)
-Vic.
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Thanks for clearing that up I was wondering why it would be charged twice and on two different days but the shipping info clears up all my questions. Thanks again
Kursed