Actually, I'm currently having this problem myself.
I have not been able to download the Rooms and Encounters pdf's. The 4 level pdf's seem fine.
The "My Downloads" section is completely broken for me. All of my past PDF purchases have been reset, and nothing happens when I click on the "Personalize this file" links :-(.
Same here.
This is the first time I've downloaded a PDF from your site... paid for it, and apparently it won't download (or I'm doing something wrong). I click the "personalize" link and nothing seems to happen ...and the green, unclickable "download" text is taunting me. ;)...bit worried, I need that pdf soon :p
Sorry to pile on, but I was just trying download and open a file, and while I can download and even unzip the PDF, that is as far as I can get. Trying to open the PDF is futile, nothing happens. Ideas?
--Robert
Senior Software Developer
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Nothing happens at all? Does the .pdf file exist anywhere on your hard drive? Did your unzipper perhaps put it in a weird place?
Try installing a newer version of Acrobat Reader, or use a different PDF reader. (On Mac OS X, the "Preview" app works great.)
You may want to try a different unzipping program. There's a possible bug somewhere in our zipping software that may be causing "bad CRC" errors, but only in some unzipping programs.
(I say there "may be" a bug because we discovered a few days ago that one of our main servers had turned chaotic evil and was randomly corrupting data. That server is currently awaiting a new motherboard. But we'll still cast "detect evil" after the transplant, because I think the evil may have spread.)
Bought and downloaded the Mythus PDFs. They show up with a .zip extension but unstuffit gives a folder called PDFs with nothing in it. If I open with Acrobat I get that the file is damaged and can't be repaired. Opening eith Preview (OSX 10.4.6) I get the page count, table of contents in the sidebar but each page only the top inch is shown the rest is blank.
It also took about an hour to downlaod.
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Chief Technical Officer
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Bought and downloaded the Mythus PDFs. They show up with a .zip extension but unstuffit gives a folder called PDFs with nothing in it. If I open with Acrobat I get that the file is damaged and can't be repaired. Opening eith Preview (OSX 10.4.6) I get the page count, table of contents in the sidebar but each page only the top inch is shown the rest is blank.
It also took about an hour to downlaod.
Dana,
Instead of opening the .zip file with Stuffit Expander, try control-clicking it, then from the contextual menu, chose "Open with >" and select "BOMArchiveHelper.app". This triggers the unzipping utilities built into Mac OS X, which are a bit more reliable than Stuffit Expander.
If this works, you can change it permanently by control-clicking a zip file, choosing "Get Info" from the contextual menu, and under "Open with:" selecting BOMArchiveHelper.app, and then clicking the "Change All..." button.
If it doesn't work, please let me know.
-Vic.
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That did it. Thanks. Never had that problem before, stuffit had always worked.
I just bought the Planthas PDF and downloaded the file. After I extracted the file and tried to open Adobe, it says it, "cannot extract the embedded font DLEIMH+MasonBold. Some characters may not display or print correctly." It then says that a drawing error occurred and all the pages are just blank white. Do I need to use something other that Window's extraction wizard? Or is there a problem with the file?
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Chief Technical Officer
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I just bought the Planthas PDF and downloaded the file. After I extracted the file and tried to open Adobe, it says it, "cannot extract the embedded font DLEIMH+MasonBold. Some characters may not display or print correctly." It then says that a drawing error occurred and all the pages are just blank white. Do I need to use something other that Window's extraction wizard? Or is there a problem with the file?
I checked the file, and it's fine on our side. The error message you're getting does likely indicate corruption somewhere in the process. I'd suggest repersonalizing the file, downloading it with a different web browser, and/or unzipping it with a different utility. If you feel like doing the troubleshooting, we'd love to know which of these things works, but if you just want to get it done with, try all of those things at once.
Another possibility is that you might make sure you have the latest version of Adobe Reader—but that's kind of a long shot. The other steps are much more likely to solve the problem.
-Vic.
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I checked the file, and it's fine on our side. The error message you're getting does likely indicate corruption somewhere in the process. I'd suggest repersonalizing the file, downloading it with a different web browser, and/or unzipping it with a different utility. If you feel like doing the troubleshooting, we'd love to know which of these things works, but if you just want to get it done with, try all of those things at once.Another possibility is that you might make sure you have the latest version of Adobe Reader—but that's kind of a long shot. The other steps are much more likely to solve the problem.
-Vic.
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I went and repersonalized the file, downloaded and unzipped it. It still gave me the same error message. I then tried your long shot. Apprently the file needs Adobe 7, not Adobe 6. The download section says that Adobe 5 or later is needed, so I don't know if all the PDF's need 7.
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Chief Technical Officer
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Apprently the file needs Adobe 7, not Adobe 6. The download section says that Adobe 5 or later is needed, so I don't know if all the PDF's need 7.
I'm pretty sure that file was created before Adobe Reader 7 even existed—maybe even before 6. It might just have been just something flaky about your previous Reader installation.
-Vic.
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