Chief Technical Officer
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We've noticed an unusually high number of "missing issue" posts on the message boards from Canadian subscribers in particular—enough so that we decided to look at the data we can pull together to see if we can spot a specific, addressable problem.
We don't have data on actual shipping times, so instead we took a look at the data from customer-requested reshipments of missing issues. These should be decent indicators of worst-case figures.
Overall, the variation for the past year has been in the realm of the statistically insignificant. This is especially surprising given that it includes reshipments to people affected by the Gulf Coast hurricanes—we thought there would be a noticable peak in reshipments of issues around that time, but there really was no statistically significant impact.
Looking into Canadian shipments in particular, the numbers are so small and vary so greatly from month to month that we can't identify any trends. As an example, while we reshipped 21 copies of Dungeon 128 to Canadian subscribers (the worst of the past year), the issue before that only had 3 reshipped copies (the best of the past year).
I suspect that we just happened to have a coincidence between people who missed issues and people who post on the messageboards.
-Vic.
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I suspect that we just happened to have a coincidence between people who missed issues and people who post on the messageboards.
Hmm. Maybe all of us 'Net Heads are just impatient and whiny. <LOL>
Vic, I sensed you were going to post something like this after reading your rather sobering remark the other day that for all the thousandes of subscribers, Paizo ships replacements only by the dozens. I agree that <2% replacement rate does not a convincing statistic make. And if Dungeon #128 was the most reshipped, then I don't even qualify as a statistic. At 38 days it was on of my more timely arrivals.
Incidently, I got Dragon #340 today. 49 days — exactly the same as Dungeon #131 last week. How coincidental.
I haven't griped to Canada Post yet, and maybe I'll put that off for the time being. Hopefully a trend does develop: an improvling one.
At any rate, let me be the first to thank you again for taking my concerns and those of other subscribers seriously.