Director of Sales
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Yesterday I received an auto-reply email, "problem with order #902065", which mentioned "When we requested authorization for your order, we received a "transaction declined" message from your bank." Now, that could be because my card expired recently and hopefully not for any other reason.
In any case, I sent the following reply by email yesterday:
“That's weird, for two reasons.
“Firstly, I don't know why I received a "transaction declined" message.
“Secondly- and more importantly- I should be getting PF 7, 8 & 9 without charge in place of the refund for my remaining Dungeon subscription with TPFG. This had been agreed with Cosmo (please check past emails for details!).
“In any case, what happened to the 30% discount for subscribers?”Today I received two more auto-reply emails saying the same as yesterday.
I’m posting here so that this can be resolved as quickly as possible.
It appears that I didn't set your transition up correctly. i have fixed this and you shouldn't receive any more of these notes. I apologize for the inconvenience.
Thanks,
cos
Hi Cosmo.
In relation to order 902066 (that's right 66, not 65) for Pathfinder 8, the total cost is listed as $18.99. It should be $0 for the reasons in the OP.
Cheers!
Sorry for the mixup! Your order has been changed back to $0, and the volume has now been connected with the correct subscription.
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Director of Sales
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Hi Cosmo/Corey.
In relation to order 932223 for Pathfinder 9, the total cost is listed as $23.85. It should be $0 for the reasons in the OP.
(And strangely, I got the transaction declined message again!)
While I’m posting here, what’s happened to the 30% subscriber reduction?
Cheers!
Well... obviously, I set up your transitional TPFG volumes incorrectly. This is mostly because the subscription was set up manually in a pretty ad hoc manner. The system never really recognized that these volumes were supposed to be free.
However, Pathfinder #9 is the third of your three transitional volumes. Your regular, ongoing, subscription should recommence with Pathfinder #10, and there should be no more payment method (or any other type) of problems with your subscription after this.
I apologize for the the inconvenience.
thanks,
cos