Help! Unable to download PDF files!


Customer Service


I just bought some files, but, every time I try to download them, I get the following message: "File downloading was cancelled by user".
How can I overcome the problem?

Thanks


To Mirko Bordiga, regarding downloads-
I've never tried to download stuff from here before, and I've also never used a message board (anywhere), but I wanted to let you know that I have almost the same problem, I also can't access downloads I just bought. You're ahead of me, I don't even get an error message; I get nothing at all. My browser runs for about 3 seconds, then says it's done without doing anything else. Could it be a problem with the company's server?


Hey, all this has happened before. Check out the posted messages for November 2nd of 2005, and they came up with a solution that worked (that time). The header mentions having trouble with assets. I'm about to try it, but I have to relaunch my browser to do it. Here's hoping it works...


Thanks, Bruke. I tried, but it didn't work for me...


Mirko Bordiga wrote:
Thanks, Bruke. I tried, but it didn't work for me...

Yeah, I tried it too, and it didn't work. I even switched back to my old browser, and that didn't work either. I think it must be a problem on paizo's side, either hardware or (more likely) software. Lucky for me I have my old hard copy of the Temple of Elemental Evil, so I don't need my download right away... But it would have been nice to have.


If you are looking for D&D adventures, you might want to check the free downlosds at the Wizards of the Coast web site. Right now they have revised 3.5 editions of the classics, "Tomb of Horrors" and "White Plume Mountain", and the original 1st edition versions of Ravenloft II, The Palace of the Silver Princess, Dungeonland, and The Land Beyond the Magic Mirror. It's worth a look while paizo is fixing their site. Try http://www.wizards.com/default.asp?x=dnd/downloads


The Bruke wrote:
Mirko Bordiga wrote:
Thanks, Bruke. I tried, but it didn't work for me...

Yeah, I tried it too, and it didn't work. I even switched back to my old browser, and that didn't work either. I think it must be a problem on paizo's side, either hardware or (more likely) software. Lucky for me I have my old hard copy of the Temple of Elemental Evil, so I don't need my download right away... But it would have been nice to have.

You lucky guy... I have no hard copy, this is why I tried to buy all the Greyhawk material I can find. I just arrived here in Shanghai and I would like to start a new campaign...


Shanghai? Cool. You aren't too far from my fiancee, she's in Hong Kong right now. Anyway, the originals are selling on e-bay, but at about $45. I think a few of the ebay stores are selling it for slightly less as "buy it now". If you don't have your heart set on Temple, another good starter module (if you can find it) is the "Night Below" box set, which fits into just about any campaign world and is comparable to Temple (but less famous and thus cheaper...). It came out in 1995, has three books, 2 huge fold-up maps, and several 8 1/2 by 11 stat cards/aids. If I had a scanner, I'd send you a scanned copy; alas I have no scanner and just wasted all my money on a new video card.


There's an auction on ebay right now that features the Night Below box set at $15, ending in 20 hours; there's two more sets listed at about $4 and $8, ending in 2 and 4 days. Check out
http://search.ebay.com/search/search.dll?MfcISAPICommand=GetResult&ht=1 &shortcut=0&from=R41&query=%22Night+Below%22&category0=& ;Submit=Search


I think I may have solved the download problem--
I have had a similar problem at 2 other sites, which I know were fine five or six hours ago.
I checked my ISP, which is direcway, and they are doing some kind of scheduled maintenance on their system. They have an advisory up that this may cause some connection problems, and sure enough I am having some problems with links everywhere.
If you also have direcway as an ISP, then I think we have an answer. The good news is that it is scheduled to end at 6 am, so it won't be long now. I hope...


The Bruke wrote:
I think I may have solved the download problem--

Yeah, that must have been it, because it is working fine now. As soon as direcway finished their system maintenance, everything worked fine.

Paizo Employee Chief Technical Officer

We're not aware of any problems on our end. Mirko, have you had any luck?

One suggestion is to download by right-clicking the link (or control-clicking it, if you're using a Mac with a one-button mouse) and choosing "Save As..." or "Download Linked File" or whatever it is that your browser uses to mean "save the linked content directly to my hard drive without opening it in a browser window."

-Vic.
.


Vic Wertz wrote:

We're not aware of any problems on our end. Mirko, have you had any luck?

One suggestion is to download by right-clicking the link (or control-clicking it, if you're using a Mac with a one-button mouse) and choosing "Save As..." or "Download Linked File" or whatever it is that your browser uses to mean "save the linked content directly to my hard drive without opening it in a browser window."

-Vic.
.

Thanks a lot, Vic. I don't know what's wrong with my computer. It was enough downloading from my wife's computer and everything worked out fine...

Sorry for bringing any inconvenience to you guys and thanks for the help. I will use the same method for the next files. Regards

Community / Forums / Archive / Paizo / Customer Service / Help! Unable to download PDF files! All Messageboards
Recent threads in Customer Service