Paizo Order #593058


Customer Service


I downloaded the Masque of the Red Death PDF, but am unable to see it.
When I try to unzip it, I get an error:
"Unable to extract files, ZIP file may be corrupt, or invalid password
entered."
I have already personalized it and downloaded it three times
already and am still getting the same error.

-Gabriel Nido

Paizo Employee Chief Technical Officer

gjnido wrote:

I downloaded the Masque of the Red Death PDF, but am unable to see it.

When I try to unzip it, I get an error:
"Unable to extract files, ZIP file may be corrupt, or invalid password
entered."
I have already personalized it and downloaded it three times
already and am still getting the same error.

-Gabriel Nido

We've recently become aware of a Yahoo web browser that doesn't deal with the zip files correctly - it's possible that there may be others. Have you tried downloading the file with a different browser?

-Vic.
.


Vic:
The problem was not with the downloading.
Apparently, the zip file is not compatible
with NetZip (the progam I was using to
decompress it). I used another program,
and was able to retrive the pdf.
-GJN

Vic Wertz wrote:
gjnido wrote:

I downloaded the Masque of the Red Death PDF, but am unable to see it.

When I try to unzip it, I get an error:
"Unable to extract files, ZIP file may be corrupt, or invalid password
entered."
I have already personalized it and downloaded it three times
already and am still getting the same error.

-Gabriel Nido

We've recently become aware of a Yahoo web browser that doesn't deal with the zip files correctly - it's possible that there may be others. Have you tried downloading the file with a different browser?

-Vic.
.

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