Resubscribed and lost one issue in Dungeon


Customer Service

Grand Lodge

Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber

Hi I renewed my subscription to both Dungeon, and Dragon, and there is a discrepancy with my Dungeon magazine subscription. Instead of having 13 remaining issues in Dungeon (I had 1 left), I now have 12 remaining issues in Dungeon, and it says my last issue is #125, and my next issue is #127.

Can you fix it so I have 13 remaining, and will get issue # 126?

Thank you,
William Crandall


There is a display bug on the Website that creates this scenario.

I'll double check when I get in to work, but you will get issue 126, and the 12 issues mentioned are 12 issues *after* 126.

This bug is on my list of things to do this week.

Cheers!
Rob


Robert Head wrote:

There is a display bug on the Website that creates this scenario.

I'll double check when I get in to work, but you will get issue 126, and the 12 issues mentioned are 12 issues *after* 126.

This bug is on my list of things to do this week.

Cheers!
Rob

Hopping onto this thread just to say thank you Rob for rectifying my account issues recently.

You served up a quick and painless resolution with a side order of humor to boot.

You're aces over eights, my friend.

Grand Lodge

Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber

Thank you, it looks like 126 was sent to me and I now have 12 left like I should.


You are both most welcome.

The bug actually still exists, but no longer appears because the conditions have changed (126 shipped). I will get to it, though. : )

Thanks for the kind words,
- rob

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