I ordered something using the online store. Things weren't working out so I sent an e-mail. No reply for a while, so I called. Fixed in a jiffy.
Peace and smiles :)
j.
p.s. The PDFs of the Dragon and Dungeon issues available (like 6 so far, because they are the only ones out of print) are of great quality. I hope the shackled city hardcover goes o.o.p. too.