Order #569926 - Hero System 5th Edition


Customer Service


It's been almost a week and it still hasn't shipped. Maybe I'm being a little impatient, but most places I've bought off of have sent it the next day. Is there any major thing holding it up? I guess I'm just really anxious to get it started.


"Usually ships from our warehouse within 3 to 4 business days"

I checked on your order and the product is coming in from the distributor. Everything looks to be on schedule to ship out today or tomorrow.

Best regards,
Robert Head


Robert Head wrote:

"Usually ships from our warehouse within 3 to 4 business days" ...

...ship out today or tomorrow.

I really am hating to be rude about all this, but um... it has been... 9 days, going on 10... and I'm not really feeling like I'm being treated well as a customer. ;/


Looks like we have received your product and it's going out today.

Many thanks for your patience.

To clarify the meaning of "business day", today is the 5th business day since your order was placed on Friday the 1st (Tuesday, the 5th; Wednesday, the 6th, Thursday, the 7th, Friday the 8th, and today).

Many thanks,
Rob


Alright, I'm a total spaz, I'm sorry. =)

I guess I should take things like this into account when I order right before 4th of July Weekend. So, yeah, I'm sorry for being really rude about it.

Thank you so much for shipping it out to me, I'll be anxiously awaiting it. =D


No problem. We know what it's like waiting for our gaming fix.

Thanks for the order!

- rob

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