For the past two weeks, I have been trying to get in touch with Paizo to re-send me Dungeon issues 121 & 122 which I have never received.
After waiting 1 week and getting no response to e-mail, I left three voice messages last week: Tuesday, Thursday and Friday. In the e-mail and voice messages, I explained that I was missing these issues and would like them re-sent to me. I also provided my name, e-mail, address & phone number. I asked that someone let me know that my message was received and when the issues will be sent.
After my second message on Thursday, I received a voicemail from David at Paizo. He indicated he received my message from Tuesday, was returning my call and left me the customer support number. I tried to call back a few times but always get voicemail. Finally, I left another message on Friday. Still no response.
Although it's possible that someone has taken action on my request, I have no way of knowing. I am frustrated and feel that my requests are falling into the void due to the lack of response. Just an e-mail would be great.
Please help.
Hi Mark,
I just wanted you to know that your request hadn't fallen through the cracks. I've set you up to receive replacements for both of those issues and they should ship out of our office in Seattle this week.
Thanks,
--Jeff
Thanks Jeff! I appreciate your quick response and the follow-up on this. I'm looking forward to diving into those issues.
Mark