Website Subscription problems

[Hecubus]

I renewed my subscription on your website a month ago. I still shows my current suscription being expired. I have written two emails detailing everything. WHY wont you answer my emails? WHAT IS WRONG WITH YOU POEPLE? I got better service using the Lap Flaps that fall out of the Magazine.

Here is copy of emails sent
_________________________________________________________
Will you please answer my EMAIL I sent earlier: here is the the copy and following that is and Excerpt from YOUR website under ORDER HISTORY.

Here is a copy of the emails I have sent.
*****************************************************************---------- -----First EMAIL sent on May 5th --------------------
****************************************************************

According to the invoice you sent me in my email my renewel to my subscription of Dragon went through. I have now received a notice in my email asking me to renew my subscription. I went to your website and logged onto my subscription and it told me I was expired. What the heck is up with that. Your email when I ordered it said you charged my Visa already. Please resolve this

This is a copy of the Invoice you sent me, on 4/11/05
Eugene O'Brien

----INVOICE------

An INVOICE in the amount of $38.95 has been applied to your Visa.

The invoice for this transaction is 53048-1

If any of the above information is incorrect, please contact our customer service department at mailto:[e-mail] so we may accommodate your request.

Sincerely,

PAIZO PUBLISHING http://secure.paizo.com/cgi-bin/WebObjects/Store

****************************************************************
---------- EXCERPT FROM YOUR WEBSITE OF MY ORDER HISTORY -------
****************************************************************

Order Information
Order # 559021
Placed April 11, 2005
Purchaser Eugene O'Brien
[e-mail]
Payment Method
Eugene D O'Brien
4*** **** **** **** (edited for security) Exp: */2006

Promotions Applied to Order
Online Subscription Discount
$1 off all magazine subscriptions

Line Items
Shipping Address:
EUGENE OBRIEN
PO BOX **** (edited for security)
KETCHIKAN, AK (*****-**** edited for security)
Shipping Method:
USPS Priority Mail (Parcel)

Dragon 12-Issue Subscription (US) (Magazine Subscription) Copies per issue: 1 $38.95

1 Item $38.95
Shipping & Handling $0.00

----------------------------------------------------------------
Order Total $38.95

[Jeff Alvarez]

Hi Eugene,

I'm sorry that no one has answered your emails but I've looked into your problem and fixed things for you. For some reason one of the fields in the data was absent and because of this it wasn't attached to your online account. You should now be able to see your new subscription and I've given you a free issue to replace the extra copy of Dragon 332 that we sent.

Thanks for being so patient,

--Jeff