Hi, guys. Piratecat here, Admin over at EN World.
I'm a (generally very happy) subscriber, but I never received Dungeon issue #118. Okay, problems occur - so I emailed customer service. No response. A month later, I emailed a specific person in customer service. No response. It's two weeks after that.
If I can, I'd really like the following:
- A replacement issue #118
- An explanation of why the heck I'm being ignored. I figure if it's happening to me, it's happening to other folks as well.
The first is more important. :D
Many thanks,
Kevin Kulp
Hi Kevin,
I'm not sure what happened to your original email to customer service but we never received it. Dave Neri did receive your second email on January 27th and he just hasn't had a chance to get back to you yet.
We at Paizo make every effort to reply to emails and phone calls as quickly as possible and I'm sorry that you slipped through the cracks. In most cases we respond by the next business day so in the future if you haven't heard back from customer service in a week's time, it's probably a good idea to send us another email.
Now back to your original problem. I'd be more than happy to send out a replacement 118 for you today and it should arrive sometime next week. Please feel free to contact us anytime you have a question or problem with your subscription.
Thanks,
--Jeff
Thanks, Jeff! You guys normally do an excellent job, so I was understandably confused. I appreciate the explanation and the quick resolution.
My apologies for overstating my 1/27 email to Dave as "two weeks." I try to be fair about these things. It felt like two weeks. :D
- Kevin
No problem Kevin, we are here to help. And I'm sure it did feel like two weeks. : )
--Jeff