gigapede's page

hello.

I inadvertently bought two items of the same price and asked for a return.

I have seen your kind answers to my inquiries. I sent an email about canceling the order (sgacktc@gmail.com)

Read my email and Please email me

They currently have an email queue of just over 2000 emails going back three months.

The best way to get a swift resolution is to post a new thread in this forum with the nonconfidential part of the query.

It helps if you list the order number (and if youve emailed about it, the dates of any emails so they can take them out of the queue).

Once youve posted a thread, resist the temptation to repost to it (as perversely that delays resolution).

The Customer Service team are doing stellar work (they used to have over 3000 emails backed up!) but its still going to take them a few months to get back to anything resembling normal, unfortunately. :(

thank you. It's not the answer from Paijo I wanted, but I'm grateful that someone will answer my opinion right away. I will try to follow the guidelines you have provided.

The customer service center didn't respond to my email request at all, and even the same cost was paid twice. I understand the lack of work and difficulty due to covid, but it is strange that the e-mail customer center does not work even if it is a phone call. If the item is sold and shipped, doesn't the customer center have to work? I want the customer service center to check your email.