Raychael wrote:
Hi! If it was purchased from Amazon, I'd recommend contacting them about getting a replacement, if you haven't yet. Generally, our distributors (and Amazon in particular) will receive extra product so that they can take care of any replacements on their end for logistics reasons.
If you have contacted Amazon, let me know what their response was so I can pass that along to our sales team and I can look into your order.
Hi Raychael, thank you for your answer.
After speaking with amazon they offered me two choices, sending it back and getting a new one or a discount refund.
Sending stuff from brazil to the US is complicated as its expensive and i would have to spend probably the same i paid for the whole package as the box is heavy.
Is there any alternative?
