These suggestions worked great in my game. My PCs are opposed to my equivalent of the free city and went to the keep to convince the soldiers to aid them in battle, but ended up getting the aid of both groups. The Dragonborn paladin was able to heal the infected lizardfolk and convince them to turn against their king. Preventing the two groups from killing each other and saving the eggs definitely lets the PCs feel like heroes and they enjoyed it a lot. If we didn’t have a Dragonborn I probably would have included a scroll of comprehend languages somewhere before this adventure so they have a chance to communicate with the lizardfolk before combat.