Virginia J.'s page

Hi Pips Dice & Games!

If you forward this question to directtoretail@paizo, they will be able to give you the information you need. Note that at the moment, our direct to retail program is on hold.

Hello Joel4felske!

It looks like there was an issue with your payment method. I've sent you an email detailing the issue. We don't charge until the payment goes through, so the transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds.

Once the problem is resolved, we can get this shipped out to you.

Hi Redelia!

It looks like your recent orders have all been shipped in one box, but if there was one that arrived in two, let us know the specific number and we can look into it for you.

Hi pixierose!

If you send us an email (customer.service@paizo.com) with the last four digits of the card you would like to use, we can make sure if it is on your account yet or not. If it isn't, we can fix that up for you.

Hi Lord Buzzard!

So, so sorry for the mistake. I've generated all of your missed subscription orders and have waived the shipping on all of them. They are currently in our warehouse queue.

Hello Ghost195!

We're so sorry about that! If you send your address to our inbox (customer.service@paizo.com), we can make sure that the correct info is attached to your account.

Hi zmmm!

It looks like Sam was able to work with your orders, but unfortunately, our warehouse is working through their queue, so there are still some delays in shipping.

Hello TheMorganism!

Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again.

Hello Michael Smith!

We're so sorry for the error. I have set up a replacement that will ship with your next order, 30171410, that will ship ASAP.

Hi Ryan!

I was able to get your question answered over email, so you're all set.

Removed some posts that were needlessly aggressive, and the direct responses to those posts.

While political threads are normally not allowed on our forums, this discussion is important to have in the larger context of the world. Police brutality is not a political issue but a human right issue. We value the perspectives of our community and we want to continue to hear what you have to say and create a space for discussion.

Keep the discussion respectful. Racism and belittling others will not be tolerated on our forums. Create space for Black, Indigenous, and People of Color to be heard.

The thread will remain unlocked for the time being. While political threads are normally not hosted here, this discussion is important to have, and the perspectives and critiques here are important so that we can see what our community has to say and take that into account going forward to inform our decisions going forward.

As most of you have been, keep the discussion respectful, especially in regards to the voices of the marginalized, as they are the ones most deeply affected by the current situation. I have removed some posts that were needlessly aggressive, and those that contained the quoted post.

Moved thread to Homebrew board.

Thread has been moved to the Homebrew forum.

While this conversation has sparked some discussion of sensitive subjects, thank y'all for keeping it on track, and please keep it that way. If you believe another user is behaving inappropriately, please send the Paizo Community inbox and email.

I've removed a couple of posts that were unnecessarily heated. If you're unhappy with someone's opinion, make sure that your response isn't antagonistic. There's always room for civil debate.

I've removed some posts because some of the attitudes here. Discussion is fine, but insulting intelligence and being overly critical of play styles doesn't get anyone anywhere.