TOG's page

I think I figured it out. I was able to apply the credit to my order. Interesting though, when I checked out it said that there was a problem and that the system administrator had been notified.

I will try to place the order again later then.

Thanks!

Everyone who's selected store credit as their transition option should now have it available. (Check your email!)

Going forward, if you haven't made your selection yet and choose store credit, you'll get the store credit granted immediately.

(This also applies if you've already chosen to get a check refund -- you can still change your mind and get store credit immediately.)

Sorry to be a pain but I have no e-mail that mentions what to do about the store credit.

I saw a few days ago that I have store credit, it is listed on my log in screen. However, it is not automatically applied to my shopping cart, and I do not see a promo code to try. I tried a few variations of store credit, and transition, but no luck in the promo fields.

Can you point me in the right direction so that I can utilize the store credit?

Also, I tried both finishing up my previous order and trying a new order from scratch. I finally tried to order from two different computers, no luck. :-(

TOG wrote:

When you say "September" and don't say mid to late September, it is assumed you mean the first half of the month.

That's not an assumption I believe is common—what do *you* say when you mean "sometime in the month of September," then?

Actually, "sometime in the month of September" means something completely different to me than "in September." I figured that since the announcement was made months in advance, and you want to put your best foot forward as a company, that you would make this a priority and have it handled in early September with an announcement about not worrying about our money and that everything was going smoothly with the transition.

Since you are able to purchase things at a significant discount without being an actual brick and mortar store, it makes sense to try and get folks to purchase items from your store and not request checks / refunds. Leaving them without any announcement as to progress other than a very vague "in September" isn't professional and possibly causes people to change their mind and just ask for their money, which is a loss for you short term and long term.

The longer it takes, the more your customers worry about what you are doing with their money that you have had in the bank for years (at least in my case you have had my money for four years).

I know that we are nearing the end of the third week in September, and all I have asked for is for some credit to purchase something in your store instead of asking for my money back. This supports you in that you don't take as big of a hit as a check, and you get some extra revenue because I imagine most people will spend more than their credit in merchandise. Further you take less of a loss because of the discount that you purchase these items at.

Surely it can't be that complicated to set up a simple credit for those that have requested it. After all, you have the ability to give credit to people who asked for refunds in the past, so the system does have that functionality. It almost seems faster to just manually give each person a credit as opposed to a programmer spending months on figuring it out.

I look forward to an e-mail that has my credit that I requested in May.

Hmmm... It has been over a week now since my first inquiry. It is September 15th and I must admit I am getting worried.

When you say "September" and don't say mid to late September, it is assumed you mean the first half of the month.

For example, if you mean September 30th, then please do not say September. Tell us October and then we will be surprised when you get done early, not late.

Please keep us in the loop about our credit.

I am in the same boat. I can not find where my credit is.

Scary, no response from Paizo.

I am in the same boat. I can not find where my credit is.

Eberron is an excellent sourcebook IMHO. It has a very RP focus (for instance, not just calling yourself a human and moving on. You need to at least pick where you are from, and where you are from guides you in determining your characters personality).

The author's articles on dragonshards on the WOTC website are about RP. Recently he did one on commbat that helped me a great deal.

I like the adventures and the setting and I hope to see more adventures for it.