
Stephan Schmidt |

Hey Stephan:
You got in right after we did the big print run for our subscription run this month. Which means there were thousands upon thousands of shipments that needed to go out the door before we picked again. If you had order before last Friday, your subscription would have been in that thousands upon thousands shipment. Instead, it needed to wait for the guys to do another picking of orders, which I believe happened yesterday afternoon. With any luck, your order should ship today and you will have your PDFs for the weekend. Normally, if you had subscribed outside of the subscription run, we pick order daily and get them all shipped out on that day. Your timing was just the worst and thus gave you the slow service. Many thousands of orders on one day can do that. :)
-Lisa
Thank you for your kind reply, Lisa. Glad to hear, that you got a lot of work to do. That means the company is alive and kicking, and that is just what I want to hear. :)
By the way: As you said, I got my pdf for the weekend. And I´m totally happy with it. Tim Hitchcock did a terrific job again.
Stephan