Scott Lang's page

Which book do I need to find this?

Thanks
Scott

There are problems with the new munchkin sets.

from http://www.sjgames.com/

"Munchkin Fairy Dust And Waiting For Santa
As we told you on Friday, the new Munchkin mini-expansions, Fairy Dust and Waiting For Santa, have cards that are curling, even inside the packs. After further discussion, we have decided that these cards fall so far below our standards that our only option is to recall them. Both of these expansions are being taken out of print while we arrange a reprint."

Hope this helps you catch problems before they occur.

Scott

It would be $3.81 more to ship the Fumble Deck separately.

Go Ahead and break the order apart.

Scott

I can certainly set your order to ship separately, if you would like. This will get your items to you more quickly. Let me know if you would like me to do so.

Thanks,
cos

How much will increased shipping add to the order?

A while ago I placed an order which included a critical fumble deck which has been holding up my order for quite a while due to manufacturing problems.

My concern is that I am rapidly seeing 3.5 product go the way of the Dodo, and I really want the other items on the order.

Do I need to be concerned that the other product will disappear by the time you finally get the Critical Fumble deck into stock?

Originally I selected ship together because the deck was expected shortly after I ordered, but now it looks at least another month before it will arivve and I am getting concerned...

Thanks
Scott

Scott Lang wrote:

How confident are you that you will be able to get more?

We can't say. Our distributor says the product is temporarily out of stock, and they're expecting more. They can't guarantee us that they will get more, but they know we're looking for some.

It couldn't hurt to look elsewhere.

Thanks for the Honesty.

Scott

After talking to our distributor today, I bought up all the copies that I could get my hands on, but that isn't going to be enough to satisfy demand right away. I couldn't get a for sure confirmation, but I believe that the distributor will have more in stock sometime in the next few weeks, and they know that we need copies ASAP once they get in.

Once more, a high demand item that isn't stocked high enough. My hair is going to go grey if this keeps up! :)

-Lisa

Since I was about to order a copy of this let me make sure I understand your statement.

You have snatched up all of the stock your distributor had available, but that probably isn't enough to satisfy the orders you even have now.

There is a BELIEF that they will have more stock in the coming weeks.

Is this like believing in Santa, or like believing that taxes are due April 15th?

I am a little wary that additional copies are going to materialize since Black Library has said they have sold everything out to distribution and I am finding almost all of my regular stores having it marked as Out of Stock.

How confident are you that you will be able to get more?

Should I look elsewhere for a copy?

I am not trying to bash Paizo over this but I am trying to eliminate the Green Ronin Sale situation from happening where I order a copy of a book I really want and it never comes.

Thanks
Scott

When I figured out what was happening with my order about a week ago I was very angry about what was going on. Paizo staff was answering questions about order fulfillment and all I heard was that this was how they did things, and that me not getting what I ordered was a "fringe" case.

Then Lisa stepped forward and said (and I am paraphrasing) that they had issues and would work on them because our experience as customers was not up to her standards.

For me this stopped my downward spiral into the decision to no longer purchase from Piazo. Someone admitted that there was a problem and that they would work on it, and it came from the highest levels of the company.

I am still disappointed and upset over how things happened, but no longer angry...

Unfortunately for those of us who have had issues the problems became apparent too late and the dice were already cast. If you missed out on product because of the way fulfillment happened then there is really nothing that Piazo can to get you that cancelled product because it no longer is in stock anywhere.

But they can work to keep the problem from happening in the future and that work will determine if I order from them again.

Then last night Lisa posted on this thread...

I am working on just such an email, but I spent the day in the warehouse packing heaping piles of Green Ronin books into boxes. My arms are sore. :)

Once again Lisa (and I am sure others) have stepped forward to try and get our orders out the door. Another positive attempt in my view to try and reduce the impact of the issues caused by the sale.

So personally I am going to wait to reserve judgement on my next order until the dust settles. The key issue that will determine if I order in the future will be any announcement about how they will keep this from happening in the future.

And Lisa could you please thank everyone who went above and beyond there normal job rolls during the sale. As I have said before I work in a similar business and I fully understand how chaotic the Holiday season can be in the best of times. Then you added a big sale into the mix so I am sure you have been living in "Interesting Times".

Hope everyone at Piazo enjoys the coming Holidays and that you each have a couple of days to recover after the busy Holiday selling season.

Scott Lang

I'm not trying to be argumentative here, but I don't draw the same conclusions from your quote as you drew. I'm on the Quality team in a pretty big warehouse, and when I see the words "entire order will be held," I read that as the "order" being held (instead of filled), rather than the "merchandise" being held.

In a warehouse, you don't have space to accumulate and store partial orders for customers. You can't place a customer's name on an individual item and leave it in the mainbin. In our case, we hold a group of orders until we're ready to draw them off the computer and release them for fulfillment. Then we fill the order and immediately ship it.

And I work for a fairly large direct catalog merchant who has been in business for well over 100 years and we treat every product as if it has limited availability. We do not pick orders and place them aside, but we do physically allocate inventory as orders are being placed by customers and merchandise is recieved.

And if something is backordered we notify our customers!!

Robbing product that should fulfill my order to give to someone else who has not been waiting as long (close to a month in my case) for their order is unacceptable in my book.

Add to this the lack of response to my e-mails that I sent to customer service when I found out what was going on and I am not a very happy customer right now.

Simply put, if a product is listed as available when I order it it should be available when you ship my order.

And on top of all of that if I had not gone searching for a reason for my order not showing up I would have no idea what was going on or that the product I had ordered was slowly being cancelled.

So from this thread we can tell there is a small number of vocal people who have had issues. How many others are suffering the same problems and don't even know it yet?

I appreciate all of the discussion by Piazo staff, but from my point of view as a customer that only goes so far to smooth over what has happened.

As an IT person I can tell you that there were thousands of ways that the impact of this sale could have been lessened, and some of them would help your customer experience overall.

Things like a backorder notification after x number of days that explains that other items on your order are not being held for you and prompting a call to customer service if you want to break up the order. Maybe a change to your help section that explains this also. These are only two suggestions that should require minimal effort and no reworking of your order processing.

I also would like to suggest to all of the Piazo staff that the sale was not a bad thing. I applaud you for your attempt to bring this sale to those of us who do not have a FLGS. Learn from your mistakes and fix those things that didn't work and you will win back those of us who have had issues.

I hope that the lessons learned during this period bring forth action items to stop issues like this from happening in the future.

Is anyone from customer service reading this message board?

Seems like alot of people have the same questions and are looking for answers...

Does anyone have a phone number for Customer service because it appears message board and e-mail don't work :-(

I am in the exact same situation.

So what exactly does "Pending" mean, and how many more items will be cancelled on me because I am waiting on an item that is backordered?

Personally I am not very happy about this situation because it feels like items which were available when I placed my order have been shipped to someone else who ordered after me and my order for the item was cancelled.

I personally work for a very large mailorder company and our customers would shoot us if we allocated stock in this manner.

I also sent an e-mail inquiring about this situation last week with no response.

Not very stellar in the customer service area :-(

my order is 770769 - Could someone please contact me ASAP to discuss.