Matt Thomason's page

Hiya,

Please can you remove the Inner Sea Races hardcover from this order.
(if that means cancelling my campaign setting sub and I need to set it up again, that's fine :) )

I also need to cancel my player companion subscription after this package.
Thanks!

- Matt

Hiya,

Not sure if I'm asking in time, but if it's possible please can you cancel the poster map folio on this order?

Thanks!

- Matt

Hiya,

Please can you move the flip-mat from this into a separate package?

Also, please can you remove my maps subscription after this one? There's no issues with it, I just have more than enough after this for a while :)

Thanks!

- Matt

Hiya,

Please can you split the map pack and flip mat in this order out into a second package?

Thanks!

- Matt

Happy New Year, Paizo Peoples :)

Please can you split the Map Folio and Flip-Mat from this order into their own package?

Thanks!

Hiya,

Please can you split the map pack out from this order into its own package.

Thanks :)

Hiya,

Thanks for putting my subs on hold for a few days :) I'm all good now so please can you unsuspend my Adventure Path, Campaign Setting, Maps, and Player Companion.

Please can you also shuffle this months maps delivery into its own separate delivery. Thanks! :)

- Matt

Hiya,

I need to juggle my finances a little this month. Please can you either hold my subscription order so it doesn't authorize until the 11th, or if that's not possible just suspend everything and I'll shout on the 11th to unsuspend it :)

Thanks!

- Matt

Hiya,

Please can you cancel my Modules subscription. Once again I'm finding myself with far more material than I'll ever get to run and other demands on my finances, so unfortunately it's going to have to be dropped for a while :(

I've also got a currently suspended maps subscription - please can you unsuspend this and send whatever's accumulated so far?

Thanks!

- Matt

I've noticed an increasing number of issues cropping up where customers have been trying to contact the increasingly-overwhelmed customer service about an order, just to find the order has been dispatched before anyone got around to their message.

So, here's my suggestion:
Add a field where customers can place a note against an order. Any kind of note, really, "please contact me before shipping", "please cancel this", "please combine with order #xxxx", or whatever.

Then when the system comes around to processing an order, if there's a customer note on it, the system skips processing and charging, and instead flags the order as "urgent attention required" to ensure the customer isn't charged and the order shipped until whatever needs doing has been done.

I think that'd probably solve a lot of customer hassles, as well as making it a lot easier for CS to pay attention to those flagged orders as a priority instead of trying to manually filter the urgent order-related emails.

Hiya,

Please can you suspend (not cancel) my maps subscription - will reactivate it in 2-3 weeks time.

Thanks!

Hi there!

Please can you split Map Pack: Starship Chambers from this order into its own order and package, please?

Thanks!

- Matt

Hiya,

Please can you move the Mummy's Mask Map Folio and Flip-Mat City Gates from this into a separate order?

If it helps to prevent the system re-combining them before dispatch, I'm happy for the maps order to be placed on temporary hold, and I'll give you a shout to take it off hold once the books have dispatched.

Many thanks, as always!

- Matt

Please cancel pending order #2742102 - unfortunately I need to cut back on internationally-shipped hardcovers due to the cost of delivery :(

Thanks!

- Matt

Sorry to mess you around with my subs again - please can you:

- Resume my suspended maps subscription (if you can send any outstanding ones without waiting for my next sub package, that would be fantastic)

- Cancel my Pathfinder RPG Subscription (unfortunately the international postage on heavy hardcovers is getting to be far too much to be worth it)

Thanks!

- Matt

Hiya,

Just dropped you a mail about this, but I've had an idea that might help.

As you're currently getting "insuffient funds" message from my bank, due to the funds being held up by your previous authorization before I had the order combined, if it would help to split the order back up in order to put the previous auth through and then whatever is left over, please do so.

Alternatively, if necessary please just put Emerald Spire through by itself, as I have the funds to cover that outside of those tied up by the previous authorization, and we can put the rest through when I put some more cash in the bank on Tuesday (unless the old auth expires before then) :)

Thanks!

- Matt

Full disclosure - this is research for a product I'm working on.

I'm interested in hearing about people's experiences with VTT software, specifically any problems they've encountered and the features they feel are vital (or missing).

What sort of things do you wish were done differently? What kind of features do you feel would improve the system you're currently using? What are the essential features you just have to have in order to consider the product? What part of using current VTTs causes you to groan and wish there was an easier way?

Hiya,

I'm not sure if this needs anything doing or not, but I'd like these combined if it's possible, please.

Thanks!

Matt

Having trouble getting this to authorize using my normal payment method. I received an email telling me there was no payment method on file, I went back in and told it to use my usual one, and got "The payment method you selected was declined." I tried taking it out and re-adding, and still the same problem.

It's the exact same card I've been using ever since I became a subscriber, and doesn't appear to be on any kind of suspicious activity block at the bank (the usual reason when I get any problems with it)

Is there any chance this is something going wrong at your end?

Thanks :)

Hiya,

Please can you suspend my maps subscription. Please don't cancel it, as I intend picking it up again in 2-3 weeks time. I just need to delay it a little to make sure it arrives after a particular time window :)

Thanks!

- Matt

Hiya,

Looks like the system has combined the Harrow Deck from 2889526 which I requested not to be combined with anything with the maps on this order, please can you separate it back out again? (and please reapply the May14 code if that managed to get lost in the process!)

From what I'm reading, my guess is this was down to Christopher's robot fixing all the uncombined orders that were supposed to combine. Bad Robot! ;)

Thanks!

Would it be possible to apply my May14 discount code (which I haven't yet used) to this order? If so, please do so.

(Also, please do not combine this with my subscription shipment)

Thanks!

Please can you separate out the Map Pack and Flip-Mat in this order into a second order.

Thanks!

Just a heads-up that this thread:

http://paizo.com/threads/rzs2qwof?Problems-w-Order-3090321#2

Has a reply from Sara Marie dated 30th April, 2014. It's not visible in the thread itself, presumably as it hasn't happened yet, but can be seen in the Messageboards sidebar.

At least now we know how she finds all the time to get things done, though... :)

Hiya,

If I were to resume my player companion and maps subscriptions, would they ship immediately or would they sit and wait until next month's subscriptions are run?

Thanks!

Hiya,

Please can you suspend my Player Companion and Maps subscriptions, I just need to bring the cost of this month's subscription package down a little due to some of the lines doubling up on releases this month alongside that hefty hardcover. I'll reactivate it in time for them to come with next month's delivery instead :)

Thanks!

Hiya,

I just bought a gift certificate with the above order but it isn't showing on my gift certificate page as it's supposed to. Please note that I need the code to be able to give it to someone.

Thanks!

- Matt

Hiya,

As usual, please can I ask for the Flip-Mat and Map Pack to be split off into a separate order to avoid confusion in customs. Thanks :)

Please cancel my Pathfinder Modules subscription. As much as I hate doing it, it looks like with all the AP backlog I have to play through I doubt I'll get to run them any time soon, so I'll probably just grab a PDF if I ever need one in a hurry.

Thanks!

Oops, my fault for not noticing this sooner.

Please can you move the map folio from this into its own order please, as it'll probably get listed as merchandise and thus confuse the poor USPS people whose brains seem to explode if there's two or more categories on a customs docket ;)

If it's too late to do so, then never mind.

Thanks!

Angela treats hit points with a direct correlation to actual damage to her character.
Frank uses hit points as an abstract concept to represent characters tiring, dodging, etc.

Brian uses miniatures and a map for combat.
Laura plays out combat purely in narrative.

Keith insists on approving characters his players wish to create.
Howard has a list of classes and races that are banned in his games.
Barbara lets her players create whatever they want.

Martin uses prewritten adventures and starts games off assuming the party have arrived there.
Bill runs a pure sandbox and lets his players wander around the game world, creating adventures for them on-the-fly.

Nicola plays purely by the rulebook.
Lucy feels the rulebook often gets it wrong, and changes it when it does.
Tina doesn't even use the rulebook except for combat scenes.

Melissa has a group of friends, and puts games together for them so they can do things together.
Gary knows his friends don't like to play the same way as him, and plays Pathfinder with other people instead.

Walter uses only Paizo products.
Sarah uses a mix of 3PP products (and even some of her old 3.5 books)

Amy keeps her martial characters mundane, and her magical characters fantastic.
Lloyd plays all PCs as having powers over and above normal human capabilities.

Stan puts together a game for the first five people that ask to join.
Jared interviews prospective players, then chooses those he likes most to form a group with.

Alice doesn't let her players step outside of their character's minds, and prevents any kind of meta-gaming or story influence that isn't done directly through character actions.
Violetta allows her players to design whole parts of the game world, and takes notice of their story suggestions during game sessions.

Alfred plays a pure low-fantasy game.
Cindy plays high-fantasy with a touch of sci-fi.

Ophelia optimizes her characters and plays to "win".
Patrick makes non-optimal decisions both in character design and combat tactics to add flavor to the story.

How many are not playing Pathfinder properly?
(Hint: if your answer lists any people in it, you got it wrong)

Hiya,

Please can you separate the Flip-mat in this order out into its own package (the usual rigmarole due to USPS for some reason always putting its own, incorrect customs info onto packages in addition to the correct Paizo one when there are multiple item types inside)

Thanks!

Please can you move the Dungeon Dangers map pack from this order into a separate package.

Thanks!

- Matt

Hiya,

Just converted this from $ to UK £ and noticed it's ever so slightly over the import threshold. Any chance this can be split into two separate packages please?

Thanks!

- Matt

Hiya,

Please can you make the following changes to my subscription:

- Unsuspend Pathfinder Maps, and please send any outstanding ones separately rather than waiting for my next subscription package.

- Cancel Pathfinder Comics (alas, something had to go to fit my monthly budget)

Thanks!

So my December order was dispatched 31st December. Somehow it made it to the UK in only four days, the poor postman was probably wondering why I was staring at him like that and rubbing my eyes this morning.

(Disclaimer: This isn't my Kickstarter, I'm not associated with it other than as a backer, I'm just posting it here for anyone else interested!)

http://www.kickstarter.com/projects/ambreville/world-of-calidar

A fantasy setting by Bruce Heard (and others) tied to no particular set of rules, and with influences from the old D&D Mystara setting and the Princess Ark adventures from Dragon Magazine (both of which Bruce had a hand in creating.)

Hiya,

Please can you suspend my maps subscription, and unsuspend my comics subscription.

Thanks!

Hiya,

Please can I check that these orders haven't got stuck in the system somewhere. If it's just the pressure of the sale, that's fine, but the first has been pending since the 8th.

Also, if you could combine them together for me, that'd be fantastic.

Thanks!

Hiya,

Having some issues with the "My Subscriptions" page, as it sits there with the "busy" timer rotating and then just refreshes rather than letting me see what my current shipment preferences are (happening on both Firefox and Opera, Mac and Windows)

Anyway, what I'd like to do please is to ensure my comics delivery isn't dispatched until my next RPG shipment, if that's possible please.

Thanks!

- Matt

Just want to confirm please that my email got through to say that a change to non-mint for the Pathfinder Society Field Guide will be fine. I just noticed it hasn't been changed on the order yet, and wasn't sure if it's supposed to or not.

Thanks! :)

What is that sparklike thing between his hands, anyway?

Is he casting a spell, or is it like a spark of energy that's given him life? Or did he just get too close to a gunslinger and get a hole blown right through him? :)

Oh, and what sort of golem is he? I can't find 'Pi Golem' anywhere in the bestiaries!

Bruce Heard (who you may remember from his contributions to BECMI D&D) is working (along with the rest of the team, which includes Ed Greenwood) on the World of Calidar, spiritual successor to Mystara Gazetteers and the Princess Ark series from Dragon magazine:

http://bruce-heard.blogspot.co.uk/2013/10/Calidar.html

It's got skyships-a-plenty, plus it looks like a system-neutral sourcebook.

Looks like the Kickstarter is due some time in December.

Just noticed the Pathfinder Society Field Guide has gone out of stock, please let me know if this causes any problems with this order.

Thanks!

Just received an email. I will not mention the company as it'll give them free advertising.

"Monster Offer - 25% Off!"

Excitedly, I clicked and investigated their website. Alas, not only were there no monsters available at 25% off, there were none at full price either :(

Should be laws against this kind of false advertising...

Still, at least it means I'll be sticking with Paizo as my source of monsters for the foreseeable future.

Please can you put the Flip-Mat and the Map-Pack from this order into a separate package (I'm quite happy paying the extra postage for this)

Thanks!

(And an extra-special thank you to Sara Marie and Gary for working over the past three days!)