I hope this actually works out.
I find it an outrage that the last 7 mails I sent to your customerservice weren't even answered. A small answer saying: "We're working on it", "a solution to your problem is being investigated" and after that maybe a link to this page would have been somewhat reassuring.
If I hadn't accidentaly stumbled across this messageboard, I still wouldn't have known anything about this.
I sincerely hope that all the problems are sorted out. My last subscription (in the Hasbro era) failed utterly. I had hoped to see that you guys were doing better, and now I see you failing again. If something like this happens again, you can rest assured that I'll never ever take a subscription again!