Gelatinous Cube

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Jeremy Walker wrote:
It doesn't look like I have your original email. If you still have questions or concerns, please resend it.

I just received Dungeon #119 (Italy) along with your e-mail; I look forward to receive the missing issues.

I hope this is the beginning of a promising new service.
I appreciated your customer care in this difficult time! Thank you!


Paolo Falco wrote:
I suggest everyone stays calm, and starts from the assumption that if Paizo says they have a solution, they do in fact have one.

You're right, Paolo, but *still* I would like to urge Paizo to deeply meditate about what Overelemental wrote:

Overelemental wrote:
when TSR published the Dragon and Dungeon magazines and I subscribed, I often had them before the local newsstand

This is the root of the problem: a subscription *need* to be sent before retailer distribution and subscribers (international as the others) *need* to be the first people to read a magazine they subscribed to (or at least they should be, as local postal service are sometimes... randomic? :-)).

Now, back to the problem itself: *please* update your site to let us now you are aware of the issues we are waiting for. My account on your site still reports "9 issues remaining" when I never received a single issue (not of Dungeons nor of Dragon) and I sent an e-mail (never answered) to you.

And, if you talk about an extension or not, you let us know by letter or inside our account on your website in private, just you and us.
I think this could make us sleep better and work toward our friendship to rebuild... :-)