Kalanyr's page

Thanks very much for that.

Hi Kalanyr,

I'm sorry it took us so long to get things untangled with this. I've spoken to our card processor, and it sounds like the charge was able to go through just fine on their end, so it's just our system that is being stubborn.

As long as you've only been charged once for the correct amount, and you have all of the PDFs, then you should be all set. The PDFs should all be available on your account as we speak. I apologize for the delay and confusion with this, but please don't hesitate to let me know if there is anything further that I may help you with. I'll be more than happy to assist you as best I can.

Thanks!
Katina

Okay. Almost everything looks good but I think I'm missing: http://paizo.com/products/btpy99sk?Pathfinder-Roleplaying-Game-Strategy-Gui de , it's possible that this was my fault and I fat fingered adding it and it wasn't in my cart. Could I get you to check this on your side ?

Hi Kalanyr,

I'm sorry it took us so long to get things untangled with this. I've spoken to our card processor, and it sounds like the charge was able to go through just fine on their end, so it's just our system that is being stubborn.

As long as you've only been charged once for the correct amount, and you have all of the PDFs, then you should be all set. The PDFs should all be available on your account as we speak. I apologize for the delay and confusion with this, but please don't hesitate to let me know if there is anything further that I may help you with. I'll be more than happy to assist you as best I can.

Thanks!
Katina

Thanks very much. I'll go through and check that everything seems okay on my side (the charge was correct on my side to the best of my knowledge).

Hi,

Just wanted to check if you've got an update on this or some idea of when it will be resolved.

Thanks,
Kalanyr

The charge seems to have processed normally and completed. It's down as a normal charge rather than pending now.

Thank you. I'll let you know if the pending charge gets cancelled.

Hi,

I made an order with this account, yesterday. However something weird happened with my connection partway through. My card has been charged (I can see the charge on my pending transactions) but the items remain in my cart and none have been added to my account. Could I get someone to look into this please?