I haven't received my refund yet either. I opened my request on Feb 27 (Your support ticket ID is 148395). Tonya even wrote me to say they couldn't find it, which was troubling because I saw it in my order history. Fortunately, I had the original order email still in my inbox as well and forwarded that to customer service on Mar 16. I haven't heard anything since then, though I've asked for an update a couple of times.