Fran Crowe's page

Please cancel Order #8172983 when you get a chance.

Thank you!

I've placed 3 orders today and on the 21st without issue. No shipping total bugs. However, when I tried to place a 4th order, it keeps bouncing me back to the cart. If you could push that through, I would appreciate it.

Also I have outstanding issues (many over a month or more old):

No response or acknowledgement of these issues in email or on forums.

The outstanding current issues are the shipping glitch overcharge issues with a few orders.
Order 7971935 ($8.33 over my checkout total),
Order 8002441 (roughly $7 over checkout total),
and Order 7545866 (roughly $12 over checkout total).

Order #7976208 had 2 dented tubes (see pics in email)
Order #8002441 (package 3213585) was substantially damaged in transport (see pics/list in email).
Order #8002441 (package 3213584) was missing 2 items (see email)

I don't know what happened, but I'm sure not okay with my shipping confirmed at checkout going from $23.02 in my checkout and in my order history to $98.68 at the warehouse.

I did not choose those shipping methods for the posters. They make no sense. From a confirmed $4.62 per package to $24.13 on some and $11.47 on others (2 different methods - not the paid for one - for the same packages). I've had 2 shipped per tube at $4.62 before, so maybe the 3 per tube your system created is throwing the system off, however, the 2 per tube should still work for the $4.62. There are certainly other better and much cheaper methods also.

In another scenario for Order 7942077 one was oddly shipped in its tube in a bigger tall box with 5 books in it for $9.12. It seems to me that size box (6x6x36 Uline) should be able to fit 7 tubes and weigh less, so all 12 posters (2 per tube) should be able to be sent for $9.12 or at the worst if you send all 1 per tube it should be $9.12 x2. That would be around the same price as the 3 per tube $4.62 that came up before I submitted my order.

My order from the 9th has been sitting around for some time. It was ready to go until replacement items were added to it and it registered incorrect shipping. Those items really just need to be removed so my order can get sent out. 5 days between email responses takes a LONG time to get something sorted out!

An order I placed on the 12th is also still pending. It's feast or famine with processing times. It could be 2 days or 2 weeks. Can you see if there is a problem with that order.

I am getting pretty backed up. I went to place a 3rd order on my PC and on my phone with no luck. It keeps bouncing me back to the cart. Please put that order through if you can.

Thanks,
Fran

Everything has been going pretty well lately for the shipping cost calculations, but one got through with an error. Package 1 of 2 is calculating high by about $8-10 in Order 7900799. If you could take a look and fix it, that would be great. Thanks.

The shipping bugged again if you can fix it. Each package should be around $14-15 or so shipping. Thanks.

I have 2 packages from this order that appear to be lost in package limbo. I've been waiting patiently since March 19th, but the last update on tracking was March 24th. Can you look into this? Could they possibly have been returned?

Thanks,
Fran

Can you take a look at my order. It was just below $120 after the discounts and the shipping changed after placing the order. Both packages are 15 lbs, but one bugged out and $27.05 instead of the $14.54 it should be and that the other package is.

Thanks.

I went ahead and split my order in two packages (and orders) as the system usually does. Each package 15 lbs or less. This allowed me to bypass the bugged shipping.

Please apply the First Ten discount to one of the orders or refund the $10.

Hello,

I was putting a few orders together this morning and ran into some issues with shipping. I know rates have increased in some categories and generally across the board for all shipping companies, but USPS Parcel Select Ground (Commercial) should have actually reduced my rate since I am at one of the most distant zones from you.

Your system does not typically respond well to my orders due to the quantities. I tend to increase them in the cart and it pushes past the cart being full. This time it really seems to have bugged out. The shipping is usually roughly $15 per 15 lb package or so. By my estimation the items in my cart should ship in 2 packages of 15 lbs or less, but it is showing Standard Postal as $83.64 (UPS Ground as $51.46).

If you can look into this, I would appreciate it. If this is somehow not a bug and a reflection of the new pricing for coast to coast shipping, this seems like it will be prohibitive for a lot of people. I'm not seeing a blog post addressing the changes. It looks like Fed-Ex and UPS are around 5% increase on average for most of their services, while USPS Priority is an average of 6% higher and First Class 12%, but now being zone based.

The current order in my cart is ready and I'll be doing one or two more today if the shipping is close to normal.

Thanks,
Fran

Hello,

The shipping got mixed up again on this last order. It was also at the cart max. Can you add what is in my current cart to this order, and then make sure the discounts are applied with the correct shipping?

Thanks,
Fran

Hello,

Can you please take a look at my order. It appears to have done the usual shipping cost error when it spreads around to multiple packages.

Also, is it possible you can expedite this order, as I will likely not be at the designated address for more than 3 weeks.

Thanks again,
Fran

Good Morning,

I just placed an order with the usual problems. The shipping is messed up again. This time around there was an instant authorization for an amount that does not match any total I can see.

I also took another look at the replacement order and there is some odd cancellation of part of the order that happened on October 4th. The other 2 packages should be here today.

If you could take a look at these issues I would appreciate it.

Thanks,
Fran

I'm trying to put an order together and have quickly hit the "Your cart is full! Contact customer service if you need to add more items."

This will end up being a rather large order (even for me). I'll be using the downtime code and First Ten Shipping.

With the issues I've had in the past with a large order separating into many different packages and miscalculating shipping, or multiple different amounts being put on hold in my account, or even an order indefinitely ending up on hold until CS pushes it through, I'd like to have someone take a look and do whatever is best to get it through when it's ready to submit.

Thank you!

-Fran

Hello,

I have 8-9 packages on the way in the mail from multiple orders. They have all been marked as completed and the charges have been finalized. Thank you for working on them, sorting through them all, and getting them all processed.

I have one unknown order left in the system that seems to have released the authorization/funds. 5327707 (Maps). I am concerned because it was in the order queue before some others that have completed.

When someone gets a chance, could you check on the status of that order, please?

Thank you,
Fran

Hello,

I have an order with 4 boxes on the way (5309563), a 2nd order that does not seem to have any errors and is ready to ship (5275754 if you can check), an order that is ready in my cart but at the quantity limit and needs items added by CS per sent email, and a new cart after that that requires 20 of an item be added by CS per sent email.

If you could reference my emails and get those orders in motion I would appreciate it. I am currently at the mercy of the system and require customer service to move forward. I also would like my cart cleared to get my next order started.

When placing order #3 and #4, please make sure the authorization is released and the PDF charges are also, so it does not double charge or create problems. I also need a double check on shipping as the high quantity orders often create errors.

Any expediting of the orders would be appreciated, as this is a lot of money and items to have in limbo for the standard few weeks processing/communication period.

Thank you,
Fran

Before the final 3 of 4 packages is charged to my account for Order 4658940, please ensure the total is correct, as it is again showing an incorrect total.

I am currently waiting on a response from the email I sent yesterday so I can submit new orders. I need the cart quantity adjusted to 10 and will likely place an immediate followup order of 10 more and 2 of one of the individuals.

I post here because I have not been getting timely responses and my authorization release was not taken care of last week nor acknowledged this week, so it held my money (the incorrect total) until it expired.

Thank you for your assistance.

-Fran

Hello,

I sent an email on the 5th, a follow-up on the 9th, and a different request on the 11th. I have received no response or action from any of them.

My initial email was to place an order, so that it did not require clearing out my cart of a larger order I had prepared and planned on placing later this month. Those items were urgent (and continue to be), but at this point I will just finish up my large order and try to get it out.

The problem is, I am again running into "Your cart is full! Contact customer service if you need to add more items." and I am not getting the timely responses that I usually do.

So again I am just waiting on a response (after a week) while I have people waiting on me. Then I have the concern about the processing time and email responses if there are any issues that occur (as they seem to every order).

The holiday coupon also bugged out so needs to be reset so I can use it and I will need a manual update (once I am able to add it to the cart) on one of the items that will not allow more than one normally.

Please respond in email or PM.

Regards,
Fran Crowe

I sent an email 8 days ago and have received no response.

Problems:

After placing my order on 1/9/17, the amount indicated for the total was $116.02 (it seemed I had a large shipping credit).

The amount I had expected it to be was $159.01.

The order confirmation email (I assumed was showing me the total before shipping discount) indicated $104+65.01 shipping and showed as a total of $179.98. Unclear how that math works.

The total amount that showed up as authorized was $215.88 (from 5 different charges, even though it indicated 3 packages).

On 1/20/17 I was emailed confirmation that 2 packages were sent and the order details were also changed at some point. $163.89 (4 different charges) was what actually cleared with no explanation or response via email. No confirmation was sent on the 3rd package (14 items), although under the order it shows as shipped on the same day.

I have received package 958422 and 958423 (today). Please let me know the status of the 3rd package, what the issue with the payment is, and resolve the discrepancy. I would expect communication prior to going ahead with any charging or shipping that was modified from my original total. At a maximum my total would have been $159.01 (after the First Ten shipping discount), although at checkout it indicated $116.02 (after discount).

An additional issue was with package 958423. I have always been happy with the condition of books that I have received and have considered any minor dings or minor imperfections a cost I'm willing to absorb. Of the 7 hardcovers in the package, 2 fell into that category, 2 were borderline (with damaged corners), but 3 had crushed/damaged corners with splitting. I'd like some type resolution at least on the 3 heavier damaged books, let me know if you need pictures (if you do discounts) or RMA (for refund or replacement) or how you wish to proceed.

Thanks,
Fran

This year (mostly in the last 6 months) I've ordered hundreds of items in 7 orders. My experiences have been partially negative across pretty much every order.

I understand your system. If it is in your warehouse it is typically 1-7 business days processing time. The best I've seen has been almost double the max stated times. That's not even mentioning the clunky way outside orders and status updates (or lack thereof) on orders work.

The average large online stores/businesses (even distributors) process within 2 business days, with occasional delays. I'd just be happy to see my average order fall into the stated 1-7 business days...

Your system that determines shipping totals and amount of packages seems to be automated to shift product by weight totals into different packages. This appears to be based on a weight you've inputted in the system for each item and a max weight per package.

This shipping method always results in shipping cost by weight that exceeds my experience as both a seller and buyer, often resulting in cost prohibitive shipping. I understand books can be heavy, but if you offered USPS Media Mail shipping, you'd have a reasonably priced alternative that is competitive (even in a market with many free shippers). Why is that not an option when most of your product qualifies?

I keep coming back because you have quality product, generally pack it well, run great sales, and unlike many business, you've developed a community and support your product. Thank you for all of that!

I look forward to receiving my latest order (hopefully in a reasonable time frame). If possible, I'd like to have it shipped Media Mail, if not, hopefully one day that becomes an option.

Happy Holidays!