| Fran Crowe |
| 1 person marked this as a favorite. |
I've placed 3 orders today and on the 21st without issue. No shipping total bugs. However, when I tried to place a 4th order, it keeps bouncing me back to the cart. If you could push that through, I would appreciate it.
Also I have outstanding issues (many over a month or more old):
No response or acknowledgement of these issues in email or on forums.
The outstanding current issues are the shipping glitch overcharge issues with a few orders.
Order 7971935 ($8.33 over my checkout total),
Order 8002441 (roughly $7 over checkout total),
and Order 7545866 (roughly $12 over checkout total).Order #7976208 had 2 dented tubes (see pics in email)
Order #8002441 (package 3213585) was substantially damaged in transport (see pics/list in email).
Order #8002441 (package 3213584) was missing 2 items (see email)
I managed to find a work around for the cart bug since my expectations of timely CS response are nil. For those with a similar problem:
Sign out.
As a guest add all items to your cart.
Click checkout.
Sign in.
That will overwrite your existing accounts cart and fix the bug.
Check out as normal.
My long outstanding current issues are overcharge issues with a few orders and damaged items.
Order 7971935 ($8.33 over my checkout total),
Order 8002441 (roughly $7 over checkout total),
and Order 7545866 (roughly $12 over checkout total).
Order #7976208 had 2 dented tubes (see pics in email)
Order #8002441 (package 3213585) was substantially damaged in transport (see pics/list in email).
Order #8002441 (package 3213584) was missing 2 items (see email)