Corey Young's page

Suckath! We'll miss you, and I, along with everyone else, hope it's because of some awesome thing!

Welcome back you two!

My players said that their young aristocrat characters to establish a host club in order to help with finances. I didn't know what they meant, and they were all sorely disappointed in me. We changed the subject and I've stalled until I can find out if they were kidding or actually want to do this. Wikipedia makes it sound like a bar with cute serving staff.

Help? Is this like Hooters or something? (If yes then amusing as it might be I'm not pursuing this idea.)

To put it simply, yes, a host club is like a certain American chain restaurant that serves you hot wings from a waitress with a tight T-shirt on.

Another comparison is something close to the geisha tea houses in Japan, since 'hosts' in those clubs are generally selling their time and company rather than their bodies.

Yay crossposting! You guys get the same message from my other thread of awesome love:

Wow, thank you so much everyone! I've truly enjoyed working here at Paizo, and will really miss it in this kooky office.

Never fear, however! I'll still be kicking around on these boards as much as possible after I stop being a Customer Service Czarina for Paizo, and become, simply, a Czarina. :D

Again, thank you for the good byes and awesome compliments! Ya'll make this gal feel appreciated. ^_^

Wow, thank you so much everyone! I've truly enjoyed working here at Paizo, and will really miss it in this kooky office.

Never fear, however! I'll still be kicking around on these boards as much as possible after I stop being a Customer Service Czarina for Paizo, and become, simply, a Czarina. :D

Again, thank you for the good byes and awesome compliments! Ya'll make this gal feel appreciated. ^_^

Any chance of dropping the two "Opaque Poly Blue/White 7 Set"s and getting the rest of the order to ship out anytime soon? I noticed that the lead time on them changed since I placed the order from 3-6 business days to 9 days - 2 weeks. Frankly those were an impulse buy anyway and I kinda need some of the other stuff in the order sooner than 2-3 weeks out.

No problem! I've dropped that item from your order, and it looks like the rest can now ship as soon as possible.

Hi guys, can you cancel my Planet Stories subscription?

I just got a huge box of books from my brother and it's going to take me at least 6 months to read it not including the 3 unread volumes of Planet Stories.

I'm happy with everything and I'll either be back again later or get them piecemeal.

Thanks!

No problem. Your Planet Stories subscription has been canceled, and we hope to see you again once your reading material pile dwindles. :)

Greetings,

I recently received my package for order 935649. Inside was Pathfinder #9, but nothing else. According to my order history, it was shipped with Pathfinder Chronicles Gazeteer, but that item was not in the package.

Was the Gazeteer shipped separately? If not, I would like it shipped as soon as possible.

Regards,

Thomas Grable

Hi Thomas,

It looks like I caught you on the email side. You're all set!

Cosmo -

I posted upthread, and I think you already got me taken care of, but I did not give you an order #. 935455

So now I have. Sorry if it is too late to be of any use.

We appreciate the heads up, but you were taken care of up thread without the order number. Yes, ladies and gents, Cosmo IS that awesome when it comes to serving you.

I was wondering if I was eligible for free PDFs of the GameMastery Modules I just ordered. They are:

D1: Crown of the Kobold King
W1: Conquest of Bloodsworn Vale
D2: Seven Swords of Sin
U1: Gallery of Evil
J1: Entombed with the Pharaohs
E1: Carnival of Tears
J2: Guardians of Dragonfall
U2: Hangman's Noose

I may not have had a subscription for the modules until a few months ago, but I have been a loyal subscriber to Paizo for years(Dragon & Dungeon),and I just purchased all the previous issues that I missed by not getting the subscription sooner. Also, you could let me have them as compensation for the Warehouse Monkey Gazetteer fiasco. wink,wink,nudge,nudge

Unfortunately, the only products eligible for a free PDF are those shipped under an active subscription. We do appreciate your support, and hope that our current PDF policy doesn't make you feel under appreciated in any way.

Dear folks of Paizo,

My recent Pathfinder subscription order (#945886) included Volume 3 of the second adventure path (Escape from Old Korvosa). However, I was charged for the Pathfinder Gazetteer, and that was not included in my shipment. Please advise. I do want the Gazetteer, as it's part of my subscription plan.

Thanks, and keep up the good work on Pathfinder!

I apologize for the inconvenience! A replacement should be shipped with your next subscription shipment.

Exactly my problem too...

now I have two copies of Pathfinder #7 and none of #8. :(

I'm sorry to hear that! A replacement Volume #8 should be shipped with Volume #10 for you.

Check the last three entries for the Flight of the Red Raven product discussion: it's missing from three people's subscription lists. Plus, my Pathfinder is waiting to be shipped based on the Red Raven, which, since it's disappeared, is now waiting until the end of July!

Aaaaand, that's a display error. I made a visit to the PostMonster General, who is an authority on these things, and some dates just need to be updated in the system for W3. We are working on it, and W3 is still set to be part of Pathfinder Modules subscriptions.

I just received my package and I just wanted to say thank you again.

Your customer service rocks every bit as much as your products do!

Glad to hear it! Always good to know when we're doing things right. ;)

Greetings,

I received order #944482 this morning and opened it to find it contained the Pathfinder #9 Escape From Old Korvosa but not the Gazetteer. Both are said to have shipped May 6th so I would assume they'd have been combined. Is there any chance of correcting this?

Thank you,
Z.G.

Hi Z.G.,

I apologize for the inconvenience! A replacement copy of the Gazetteer should be sent with your next subscription shipment.

I ordered "Burnt Offerings" with the alternate cover (Karzoug) but recieved the standard cover (Valeros) instead.

Can this be corrected or should I just re-order?

Sounds like we got a little mixed up in the warehouse on this one. :)

I've set up a replacement order for you, and it should ship as soon as possible with the right cover. As for the mistaken Volume #1, please keep it as an apology for the mix up.

I didn't receive the Gazetteer either.

I apologize for the inconvenience! A replacement will be sent with your next subscription shipment.

Hello Customer Service Reps!

I guess my question is... How?

No problem! We do indeed have a return policy:

To return the bag, please ship it back to us at the address below. Please send it "Attn: Store Returns" and include a brief description of the problem as well as the original order number. Upon receipt of the item, I will set up a replacement order for a new bag.

If you have any further questions or concerns, please let me know. Thanks!

Paizo Publishing
2700 Richards Rd Ste 201
Bellevue, WA 98005

First issue I've had with my subscriptions, so hopefully you guys can sort this out asap!

I'm sorry to hear that! A replacement will be sent with your next subscription shipment. I apologize for the inconvenience.

Arcesilaus & Trey:

I apologize for the inconvenience! Replacements are now set to ship with your next subscription shipments.

Just got the order today and the Pathfinder Chronicles Gazetteer was not in the package.

thanks,

Phalazar

Hi Phalazar,

We apologize for the inconvenience! A replacement will be shipped with your next subscription shipment.

My order was shipped to my old address which has been changed in my profile, 120 Florence Drive is the correct one. I have checked at the old address and at the post office and no one has received it or knows where it is located, I am assuming it was returned. Is there a way we can find out where it is located or if it was returned have it shipped again? It was shipped via USPS.

Also, is there a way to remove the old Timber Ridge address?

Thanks!

How odd! It appears that the address on your sidecart didn't change, which affected your shipment. I've fixed your account address to be the sole address on your account, so this shouldn't happen again.

We may need to give your volume another week or so to pop up on the radar, due to it possibly being forwarded. Please keep us in the loop, however, if you need a replacement!

I want in! My theme song is:

CZARINA

*laughs* At least, that's how I'm feeling today, and I couldn't resist the 300 reference. *is of course, violent and historically inaccurate at work ALL the time*

For the more normal day, let's go with a slower, more mildly bitter song:

Corey's Theme

I'm sure I'll come back and try to change it to something cooler and more 'out there' later.

Is this the real Jacob?.

How did you discover his secret!? I'd run if I were you. That bathtub can rev up to 15 MPH over the course of 30 minutes.

I still haven't recieved this package, can you tell me whats wrong?

Ney Pinto.

Well, your order shipped from our warehouse on March 11th via USPS International Package Service, and we are on business day 30 of a 9-36 business day shipping estimate. It's possible that your package is slowly making its way through customs, or just coming to you more slowly than usual.

As your package is still within its estimate, it should arrive soon.

Thanks again. You'll Paizo peep's are great. Happy Earth day.(_)3CHEERS!

Happy Earth Day to you as well!

I was curious as to the status of my order. I placed it on the 11th of April, and choose the "Never hold anything" option. The status for these items seems to be stuck on pending. I was curious if the warehouse is still waiting on the items to arrive for shipping or perhaps the bank put a hold on my debit transaction, and I need to use an alternate payment method. Either way I anxiously await. Thanks for your time & effort.

(_)3CHEERS!

Hello,

It looks like Pathfinder #9 and the Second Darkness Companion both somehow were tangled up with the rest of your order items. I've moved them over to your sidecart to ship as they become available, and the rest of your order should now ship as soon as possible.

There's some good Samurai stuff every once in a while.

Taboo was awesome; it's kinda Samurai Crying Game.

Twilight Samurai was pretty sweet.

None of it is really Wuxai/unbelievable stunt stuff, but I like samurai stuff the best of all.

Samurai Fiction was corny but it had it's moments...

Twilight Samurai was freaking amazing. Not only were the fight scenes well done, the scenery and cinematography were beautiful.

Ummm, okay. I'm sorry, but I need to ask for some clarification here.

Does that mean it's scheduled to ship to you in May (in which case, everything is cool)? Or that it's coming to your warehouse this month, but it isn't scheduled to ship to me until May when my next Pathfinder ships? Because that wouldn't be so cool, since I specifically changed to monthly shipments to get the Gazeteer as soon as possible.

And should I go ahead and change back to "Ship with Pathfinder" instead of "Monthly Shipment" now since this was the only item I was wanting to prioritize faster than the Pathfinder issues? Or do I need to wait while this gets resolved (on the off-chance that the Gazeteer is massively delayed and you get the next Pathfinder in before the Gazeteer finally gets to your warehouse)?

Sorry about that! I meant to say that the Gazetter is set to ship to customers in May. This goes for people having items wait for Pathfinder as well as people asking for the monthly shipment.

Corey Young wrote:

Randall Trussell wrote:

I don't seem to have a PF8 either - I just got PF9 (PDF, physical copy is in the mail) but still no PF8. Thanks.

Actually, it was Pathfinder #8 that shipped to you. Looks like you're all set to receive the next volume with no troubles!

Sorry, got numbers wrong. I am missing PF7, the first of the Crimson Throne ones. It says on my subscription page that it is pending a physical copy. But I got PF8. Thanks.

No problem! It looks like your Volume #7 was being held up by the Second Darkness Companion somehow. I have fixed this, and it should now ship as soon as possible!

Is it possible to order items such as Kobold Quarterly or other product to my once-a-month subscription shipment?

Unfortunately, we're not currently able to do that. We are working on a possible solution, but it's slow going at the moment.

The messageboards are taunting me!

The list of posts shows that Corey Young responded to this thread an hour and a half ago. But when I go into this thread, I don't see a response from him. I've gone into several other threads that he replied to around the same time, and I can see those posts fine. Just not the response to my issue.

I'm hoping that if I post this, it'll somehow miraculously make the other post appear???

EDIT: Nope, no luck. Sigh. Can anyone else see it? Or is it just hiding from me?

How odd! I thought it would just appear on its own.

I basically said that the Gazeteer is set to ship in the May monthly shipment.

Can I get a status on my order? Just wondering when to expect it as the "My Account" section hasn't updated.

Thanks

Unfortunately, Cosmo's out sick today, but, judging from the notes on your order, we are still waiting for the original order to come back to us. This should happen soon, though we don't have an exact date.

I've alerted Cosmo to this thread so he can answer you more clearly on Monday. I apologize for the inconvenience!

it is still there...

It looks like this may simply be a display error. Your Classic Monsters Revisited has also shipped, but your subscription page isn't quite acknowledging that either. This should clear up as we complete the subscription shipments, and you can rest assured that we aren't sending you multiple copies of your subscriber books.

I apologize for the confusion and any inconvenience!

Cos - I don't seem to be able to choose a shipping preference for the chronicles subscription - I get a narrow blank frame

Hmmm... It's appearing correctly on my end right now. If it continues to not give you a choice, please let us know!

Or, you can also email your shipping choice to us at customer.service@paizo.com, and we will do our best to change it for you on our end.

The map Folio was shipped on april the 1st. I still have not recieved it. Does it usually take this long?

Items shipped via USPS Package Service take an estimated 3-10 business days to arrive usually, not including any possible postal delays. Today is business day 8, so your package should still arrive soon.

I never recieved this order- it is for the game mastery module, Crucible of Chaos. I thought it would ship together with my pathfinder subscription, but looks like it was sent earlier? Thanks.

I'm sorry to hear that it didn't reach you! A replacement should ship with next month's subscription shipment.

Hmm.. nothing yet.

It should be shipping today!

I've received an email that Order 899275 is being shipped.

I just recently changed my shipping option to Once Monthly instead of With Pathfinder (yesterday? the day before?) based on information on the messageboards that the Gazeteer was likely to arrive at your warehouse in the next week or so. I'd much rather delay the Pathfinder issue and get the Gazeteer as soon as possible, than get Pathfinder promptly and wait an extra few weeks for the Gazeteer.

So...is the Gazeteer still likely/possibly to arrive at your warehouse this month? If so, is it too late to hold my shipment for it? Thanks for checking into this for me.

The Gazeteer is currently set to be part of May's monthly shipment. Either way, you'd end up waiting for it to ship.

Actually, Classic Monsters isn't showing up at all, although I do have a subscription to it. Did I mess up when setting up the Chronicles sub?

Hmmm... It looks like your addresses for the two subscriptions are marginally different, which makes them appear as two totally separate addresses to our system. This nixed your ship together request.

I've fixed the problem, and combined your items to ship together. A new confirmation email should be hitting your inbox soon!

I don't seem to have a PF8 either - I just got PF9 (PDF, physical copy is in the mail) but still no PF8. Thanks.

Actually, it was Pathfinder #8 that shipped to you. Looks like you're all set to receive the next volume with no troubles!

Now my account says that Pathfinder #8 is Pending.

Dose that meen that it's going to ship on it's oun, and that "Classic Monsters" will come with Pathfinder #9?
Or are you holding Pathfinder #8 for "Classic Monsters"?

The Order# is 931618

Thanks

Cyd

Actually, Classic Monsters and Pathfinder #8 were going to ship separately. It appears this is due to your Chronicles subscription being new.

I've combined the two books into one order to save you on shipping, and sent a new confirmation email with the changes.

Cosmo wrote:

Dreamweaver wrote:

I hate to do it but we are really short on money so I am going to have to cancel my Pathfinder Modules Subscription.

Your subscription has been canceled.

Thanks,
cos

I also need all of my subscriptions cancelled.

Done. You can confirm this using the My Subscriptions page of your account.

I have USPS Priority Mail selected in My Susciptions but the order was shipped via USPS Package Service. I have no problem this time, but please fix it. Thank you very much!

One more question, in my Gamemastery Modules I have two Demon Within:

Most recent module:
GameMastery Module D3: The Demon Within (OGL) Print Edition should ship by 04/15/08 via USPS Package Service (estimated 9 to 36 business days in transit)

Next module:
GameMastery Module D3: The Demon Within (OGL) will be the next module to ship

I suppose it's an error, no?

Please excuse my poor english and the posible rudesness derived from it.

No offense taken! It looks like only one of your subscriptions was set to ship via USPS Priority Mail. I have fixed this, and the same problem shouldn't happen next shipment.

The double D3 is a display error. I apologize for the confusion!

Okay, I got it working. Turns out that the secret ingredient was an extra helping of patience, I guess.

Sorry for the inconvenience! My guess would be that we have a jump in site traffic with the release of so many subscription products this week, but only Vic and the Post Monster will know for sure.

Thanks for your help Corey!

I just wanted to confirm, Order 900063 should ship out today or tomorrow right? It's not waiting for any preorders?

You are correct. While it may take a little longer for your order to ship due to our warehouse putting out Pathfinder, your order is not waiting for preorders, and is set to ship as soon as possible.

I've loved Pathfinder but can't justify subscribing right now. As such, I'm afraid I have to cancel my subscription.

It's no problem. Your ongoing subscription to the Pathfinder Adventures has been canceled, and your last volume should be Volume #7.

Please ship all of my sidecart items that are available to ship now:

• Pathfinder Chronicles: Classic Monsters Revisited (OGL)
Paizo Publishing, LLC
• Almuric (Trade Paperback)
• Lord of the Spiders (aka Blades of Mars) (Trade Paperback)
• Pathfinder #8—Curse of the Crimson Throne Chapter 2: "Seven Days to the Grave" (OGL) Print Edition
• GameMastery Module W2: River into Darkness (OGL) Print Edition
• GameMastery Module D3: The Demon Within (OGL) Print Edition

Please ship my Pathfinder Chronicles sub (Gazetteer) as its own separate shipment.

If D3 hasn't arrived yet, then put that in with the Gazetteer. I would like PF8 as soon as possible, if possible please.

Per your phone call, this has been handled. (Just to have it down in writing.) :)

Try that email again. My yahoo email is having issues. I switched it to another address.

No problem! You now have mail at the new address.

I just got two notifications of the same two products shipping, in two seperate orders, for two different totals:

929374
929340

Is this normal? I'm a bit nervous that I'm suddenly going to find myself double-billed for the same items, even though they both seem to come from the same pending order 876474.

Any ideas?

That's definitely odd! There were two orders, and they did both ship. I grabbed the second one right before it shipped from the warehouse, and refunded the charges to your card. I apologize for the inconvenience, and any confusion!