ClaypoolsArmy's page

ClaypoolsArmy wrote:

My order #36326359 was incorrect and I am missing items that were supposedly shipped on February 17th. I sent an email to customer support detailing the problem two weeks ago and have not gotten a response back. I also called and left a voice message about this problem last week and also did not hear a response. Am I ever going to get help for my missing items?

See this sticky thread in this forum: Paizo Customer Service Status Updates & What to Do and check the last message for the current info.

You can also make a new thread in the customer service forum about your issue if you want. Be sure to mention that you've emailed and left a voicemail so that whatever way they get to your issue they can clear all 3 "copies" of how you reported it.

Just wanted to say thanks for sharing this. I've never had to deal with an issue before and didn't realize just how backed up their customer service department is.

My order #36326359 was incorrect and I am missing items that were supposedly shipped on February 17th. I sent an email to customer support detailing the problem two weeks ago and have not gotten a response back. I also called and left a voice message about this problem last week and also did not hear a response. Am I ever going to get help for my missing items?