Bloodbat4's page

I have sent only 1 email to Paizo, and I agree the response was pleasant. I sent another last night so I am not sure how the response will be worded. However, Paizo is licensing the Pathfinder name to WizKids to produce this product. As such, Paizo has a pretty significant presence in this arrangement. If WizKids is doing something to alienate the customers on a product with the Pathfinder name, then it reflects on Paizo and Paizo would be wise to address it.

As I told Paizo, I am happy to email them photos of the broken miniatures. I'd even be happy to send them photos of me actively destroying the broken ones if they are concerned I am trying to cheat them. I even asked if I can just take them back to the store where I bought them. I am open to many ways to resolve this issue; I just want to avoid having to pay more money for something that should have been in good working condition when it arrived. I'll even pay to send these things back to WizKids provided they either send me the cost of shipping back with the miniatures or do something to reimburse me for the cost. Heck, I will even accept just the missing piece for the one miniature. I am missing the head of a demon. I'll glue it back on myself. The other broken miniature probably cannot be repaired as I have tried to glue it but cannot get the glue to hold the parts together.

As I told Paizo last night in my email, Ebay sellers guarantee the items will arrive in good condition so why can't Paizo/Wizkids?

I think what annoys me now is that this thread was revived in November. I have yet to see someone from Pathfinder or WizKids acknowledge us yet I see them posting on other threads about upcoming releases. It is truly disappointing.

I like the Pathfinder miniatures better than the D&D ones because of the paint jobs. The D&D ones seem just so lazy with colors. I do feel the PF ones are more brittle, but so far I have not had one shatter when dropped on a laminate floor. I can imagine concrete would be worse. I also really dislike the bent D&D ones.

That said, Everthfool's comment is precisely why PF and WizKids do not worry about what we say and do not change what they do(not picking on you Everthefool as I understand sentiment). As long as PF and WizKids believes we will buy the miniatures despite the really poor customer service they do not need to worry about how unhappy the customers are. After all, as long as we keep buying them, there is no impact on their profits.

Back to my example, if a car company sold cars with no engines but never saw any repercussions from their defective products, they would never need to change. The only way to actually get PF and WizKids to care about our experiences is to stop purchasing the products. Once they see we actually expect them to change, they will either fix the problem or have to stop making the product as it would be a money losing venture. My hope is that PF and WizKids would do the former.

While I appreciate the how-to guide, I cannot help but be frustrated about the situation.

First, it took entirely too long to get the option to get the item replaced. Instead of promoting their new lines of miniatures, WizKids should have ensured the support was available for their existing lines. I have heard and seen multiple new releases coming out in January; meanwhile, until this week there was no way to get a piece fixed from an already released set. So, based on their performance for LoG, if I buy a broken piece from this new set, it will be March or April before I will be able to get it fixed. That is pretty poor service. Don't tell me they are a small company doing the best they can. Small companies need to provide support for their existing lines just as much as big companies.

Second, and by far the most aggravating, why should I have to pay to get something that should have come properly made in the first place? I already paid $18.00 or so for the miniatures. Now, because something got screwed up when they assembled my figure (I am missing the head to the Greater Death Demon), I have to pay more money to get it put in a condition it should have been in when I bought it.

If I went to a car dealership and bought a brand new car and they delivered it to me without an engine, do you really think the dealership would charge me to put in the engine? And if they did that to a lot of people, do you think that car company would stay in business? Of course not. They would apologize, fix it, and probably offer me something for my trouble. That is what most companies would do.

I realize the cost of sending the piece is probably a few dollars. It is not the money that bothers me; it is the principle of the matter. I ALREADY paid for it. So why can't they just send me a head? I will glue the thing on myself. Alternatively, why can't they accept a photograph of the defective miniature? I promise, I am not ripping the heads off of miniatures to get free replacements and it would be easy to track if I was doing so.

All around, despite liking these miniatures, I am really disappointed with the customer service.

At least you received a response to your email. I sent them one on the 15th and have not heard from them. I suppose maybe they went home early on Friday, so I'll give it another day or two before I get really annoyed. However, it already seems really wrong that I am going to have to pay more money to send the broken one back to them. I should not have to pay because something they made is missing an important part. They should accept a photo or EVEN BETTER let me take it back to the store where I purchased it. I tried that and the store told me WizKids forbids them from exchanging broken ones. Now I have to keep waiting and checking the website until they get around to updating it. Seems like something they should have functioning BEFORE releasing the set. Add to it my incredible disappointment in the not-so-gargantuan green dragon, and I may just skip buying any more sets and just buy an occasional loose miniature.

Although this information is helpful, WizKids does not have an option for Legends of Golarian (there is also not one for Wrath of the Undead). So what are my options now for getting this mini replaced?