0tacoon's page

Thank you, Sam, for getting back to me and for the clarifications! That puts me more at ease, I'll give it another few days and see if things clear up on my end - then I'll try purchasing the pdf again with the correct address.

(I realized I forgot to update it since I only recently changed my address, slipped my mind entirely.)

I hope you have a good day and a Happy New Year!

Hello, new to the customer service forum. I was trying to buy the Character Operations Manual pdf for Starfinder but every time I clicked on the "Place Your Order" button, it would take me to a screen that would highlight in red "Transaction Declined" or what-have-you.

I've bought pdfs with this card before and it was fine, but this was weird. I tried a few more times, even reentered my information, but no success. Normally I would be fine with this and try another day, but my bank account now says this has transaction is 'in-process' for a total of 7 times.

I may want the book but I don't want 7 copies of a pdf either. Is it safe to say if it was declined after all that I won't be charged at all, or that I'll be charged just the one time? I'd really like to get the pdf but not 7 of them.