CEO
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The Spring Cleaning Sale has been a huge success, and the warehouse team is working as quickly as they can to make sure your orders get out the door safely to you. We brought in two extra staff members this week to help the team catch up, and we’re bringing on two more starting Monday, April 13th.
As of April 9th, the team is working on orders placed on April 2nd and 3rd. At the current pace, we expect to be caught up on orders by the end of next week.
Once processed by the warehouse team, your order status will change from Awaiting Fulfillment to Shipped and you will receive your tracking number. When the shipper scans your package, your tracking information will be updated with the package’s location in the shipping process.
If your order status changes and you do not receive a tracking number, contact customer service and they can provide it to you.
There are a handful of earlier orders that are still being worked through the system. These are normally delayed due to address issues, but we will reach out to you if we can’t fix them on our own. The team is currently working through those as well.
Thanks again for supporting Paizo!
-Jim