CEO
|
| 7 people marked this as a favorite. |
Hey folks! A lot has been happening this week, so I wanted to share a quick update on subscriptions, digital content, and a few upcoming fixes.
Subscriptions: Monday was Subscriber Day, and the warehouse team is actively shipping out the new releases. Customer Service is also working through a higher‑than‑usual number of tickets. They’re making steady progress, but replies may take a little longer than normal.
What happened: When subscription processing kicked off on Monday, our fraud‑prevention system incorrectly blocked some orders. A few customers hit the retry limit, which caused their subscriptions to no longer be eligible for retries. Please contact Customer Service if you need assistance with your subscription order.
We’ve updated the fraud rules to prevent this from happening again. Just to be absolutely clear: there was no fraud involved; this was an overly strict protection rule doing the wrong thing.
PDFs and VTT Codes: If you didn’t receive your free PDF with your subscription, those should be in your account now. If you were missing VTT codes, those should also be available in your Library. If you have anything missing, please reach out to Customer Service.
Dark Archive Remastered Hardcover Edition is getting ready to ship from the printer and should arrive at the Paizo warehouse in the next 10 days. Once it arrives, we’ll start shipping them out right away. ETA for order shipping is the week of March 30th through the week of April 6th.
“Item is in your Library”: Some Foundry VTT products you didn’t purchase have a notification that they are in your Library. This will be fixed next week.
Reviews on Every Page: Products once again only have their individual reviews rather than every review on the site.
Paizo Plus Gold: We’re aware that some of you haven’t received your gold for recent purchases. We're working on an update to resolve this issue once and for all. Once this update occurs, Gold will be awarded when an order reaches the Completed status. We’re also updating past orders so they move into Completed where appropriate. We’ll post another update once that work is finished. If you want to use gold right away and are missing some, please contact the customer service team and they can fix it for you.
As always, thanks for your ongoing support of Paizo!
Jim