I just received notification that my Subscription didn't go through due to a problem with the Payment Method. Upon further investigation, I found that it was trying to use an old (now defunct) card rather than the new card I added into your system weeks ago.
I can't seem to find a way to switch it to the new card. I can see and edit both cards in the system, and I have the option of deleting the new card (but not the old card), but I see no way to add the new card to the order.
Help.
Also, update the site so that, that is an option. If the option already exists, it needs to be easier to find.
Hello Ravingdork,
It looks like you were able to switch the card successfully. I see a different card on the order that successfully authorized. I see that same card on your subscriptions. Your order is on a pick list and should be on its way soon.
Hello Ravingdork,
It looks like you were able to switch the card successfully. I see a different card on the order that successfully authorized. I see that same card on your subscriptions. Your order is on a pick list and should be on its way soon.
Yes, I managed to switch it, for this order. However, the system is still showing that my old card is tied in with all of my future subscription orders. I can't seem to find a way to switch it to the new card or delete the old card.
I've had to change it twice, once each for the last two subscription orders. I am not looking forward to having to do this every single month as each new subscription order comes in. Can you please delete the old card from my account and set the new card as the default for all future subscription orders? (Or perhaps show me how to do it?)
Just re-subscribed to Pathfinder (see here) and noticed that EVERYTHING is going to the old card and will bounce if this isn't fixed.
Why is there no option to change this? :C
Just tried adding my new card (again). Not sure if it accomplished anything.
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Alright. I think I finally found how to update to the new card.
For some unfathomable reason, it's buried at the VERY BOTTOM of the account/subscriptions page, instead of on the MANAGE PAYMENTS page.
Please fix that! I can't be the only person who's been driven crazy by this.