Hello Pathfinder folks!
I hit a snag with my original payment method for this order. And when I went to change the payment method so I could push the order through, it wouldn't let me. I'd like to use my store credit to pay for this particular order. There is enough of it to cover the order & the shipping. It lets me click the button to use store credit for my subscriptions, but the option doesn't show up when trying a different payment method for the order.
Again, this is for Order 4757860.
Please see if you've got a spell that will help remedy this situation.
Going forward, I think I'm just going to buy store credit every month and use that to pay for my subscriptions. I'd like to see it happen for this month before I commit to such a plan.
Anyways, thanks in advance for your help.
Cheers!
Hello Pigraven,
I have applied your store credit to your order. You will be receiving an updated email confirmation reflecting that change.
Hello Pigraven,
I have applied your store credit to your order. You will be receiving an updated email confirmation reflecting that change.
Thank you so much! You and the other customer service members are top-notch.
I received an email today that my payment method was again declined. Here is what it looked like with regard to store credit:
Subtotal (3 items) $42.97
Shipping & Handling $4.24
Order Total $47.21
Store Credit to Apply $47.21
But the email itself listed the status as such:
Status Pending
Important: Your payment method was declined
I get the impression the store credit wasn't applied. What are the steps I must take to make this go through?
Hi Pigraven,
It looks like Diego helped you with this earlier today. Perhaps of the phone?
If you still need help with anything, please let us know.
Thanks!
~Sharaya
I received a shipping notice later on in the day. Strange. All I can think of is that when Diego pushed it through, it charged the card again (and declined, as I've since put a hold on it) and then immediately used the store credit. That would explain why it indicated the card itself was once again declined, but also why I received a shipping notice a a handful of hours later.
Regardless, thanks again to the both of you for being all over this and helping me get it straightened out.
But there is something else you can help me with.
I was looking into my upcoming Subscriptions, and I noticed that the estimated shipping cost has skyrocketed for the next few months. As it stands, I've only got two of my subscriptions coming to me next month, the Adventure Path (#129) and the Campaign Setting (Nidal, Land of Shadows). However, it's showing that the order is scheduled to ship in two packages, with an estimated total S&H at $11.04. So something does seem off there.
This trend continues for the following month, breaking all four subscriptions into four separate shipments. The Pathfinder Battles of course make sense, but surely the Player Companion and Flip-Mat can be combined? It's the same thing the next month, with the four subscriptions showing it will be broken into four separate shipments.
Is there a glitch in the system that should work itself out by the time these orders spawn, or is this something I need to fix with a certain setting?
Thanks again so much!
Customer Service Representative
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Hi pigraven,
I believe this is just a display error in our system, and it should hopefully be sorted by then. Just take a look at your next order generation email and make sure that things look correct, and if it seems that our system is trying to ship all of your items separately, just let us know and we can give things a nudge.
Thanks!