Broken an item about #4430965

[Aqui T]

I sent my message to [e-mail], but I have not receive the replying. When this arrived, it already bent the left wing, and missing the one of the horn.
Please send me back this response, and I want to replace the wing at least.

Thanks

[Sharaya]

Hi Aqui T,

I'm sorry to hear that we haven't gotten to your email yet. We have been receiving an extremely high volume of inquiries and have been short staffed for various reasons, so we're trying to catch up on the backlog as quickly as we can.

I can confirm that your emails are in the inbox. We'll get to them as soon as we can.

Thanks for your patience!
~Sharaya

[Aqui T]

Thanks, Sharaya.
You and your team must be busy, and I know why it is no response. But I am anxious about not received my email you mention.The original email was sent at Sep-1st as soon as received the shipment. If I need to re-send my email with pictures taken the damaged item, I can re-send you if you can share other email address.
Actually, I already repaired the horn using the similar parts. However, the wing can't do anything. Although I hope to replace the wing at least, it means that the shipping cost is charged to me, I want to avoid the situation something like that.

[Diego Valdez]

Hello Aqui,

We did receive your email. We are responding to emails as quickly as we can in the order they were received. We are working to get all caught up again as quickly as we can.

[Aqui T]

Thanks for kindly supporting me, Diego and Sharaya.
I sent the email to [e-mail] what I concern yesterday. Not to receive it,this is not urgent though.