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Did you try to delete every "empty" character?
If you report a session it defaults to 6 characters and you get the error message for every empty slot. If you only have one empty character it can look like it's a message for the whole page when really it's only telling you that the last character's prestige (who doesn't exist) does not count for his faction.
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Sometimes the reporting system is weird. I had the message for everyone I reported yesterday, but they got the prestige just fine.
You can save your session, and then ask the players if they see the prestige when they log in on the site. If it's awarded to them, dont sweat it. Its just weird sometimes.