Can't log into game bug

[Martin Sheaffer]

Has there been a fix for the can't log into the game but can log into the GW site bug yet? Would like to start playing but can't until the wife can log in also.

[Dazyk]

see THIS thread.

[Martin Sheaffer]

This is a long term bug, she hasn't been able to log into the game since Sunday when I downloaded the game. I could log in when she couldn't.

[Dazyk]

Oh, my apologies.

Disregard me, then :)

[Ryan Dancey]

Martin we're not aware of a bug. Did you email [e-mail]?

[Martin Sheaffer]

Ryan Dancey wrote:

Martin we're not aware of a bug. Did you email [e-mail]?

No I haven't. I thought it was known due to :

Thread

[Ryan Dancey]

If you don't email us, we can't help you. There's no systemic "can't login bug".

[Martin Sheaffer]

Too bad the post by your community manager implied otherwise. Sending in an email now.

[KoTC Edam Neadenil]

Ryan Dancey wrote:

If you don't email us, we can't help you. There's no systemic "can't login bug".

I would disagree on that.

Yesterday for an hour or more, two of my three charcters would log in happily whilst the third character on the same account just sat at the locating/loading character message.

If I gave up after say 5 or 10 minutes and went back to one of the other two characters they loaded instantly.

Suddenly after about an hour and a half the "faulty" character was able to login normally again.

[Ryan Dancey]

That's not a login bug. It's related to desynchronization issues.

[Hardin Steele]

I have been playing one main and two alts. When I log in the third character (all three in at once on different windows), invariably it is the third one that can't see chat, can't see people in towns, can't interact with buildings. I understand that is the desync issue, and if it is, I log one of my other characters out and it seems to work. So far, so good.

[Ryan Dancey]

Yup that's a classic case. Your pipe between server and client is saturated.