Adventure Card Sub Hold


Customer Service


Hi Guys

I just added the Adventure Card Sub starting at the add on deck. Getting the box from Amazon to save shipping. Speaking of saving shipping can the add on pack be held for my next sub shipment (AP, module and deck #2)? If it is not possible, no problem, also if it saves next to nothing on the shipping, don't bother either!

This is a no stress item, just if it is possible.

Thanks for your great work :D

Scott

Customer Service Ray of Funshine

Since you have other active subscriptions, and you placed this order after we did the August subscription authorization run/order spawning, you could have submitted the order to the sidecart to ship with next month's subscription order.

I have now moved it to the sidecart.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya


Thanks Sharaya. There was no option to add to sidecart, it was greyed out, I did try!


Just for info I added a Game Sub and went through the check out, it is still the same. I cannot click either hold for sub or ship now both greyed out

Screen Shot

Customer Service Ray of Funshine

That's actually for a different thing -- that is for if you have Paizo subscription items (which we plan to arrive in our warehouse as a consistent time in each month) AND non-Paizo subscriptions (like the Comics or Battles miniatures, which are made by other companies, so we cannot schedule as predictably as our own products.

The sidecart option comes into play or other items during the checkout process.

For future reference, for changing shipping options, you should take these steps:

From the shopping cart, hit the "Proceed to Checkout" button.
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.

Customer Service Ray of Funshine

Actually, after testing some things for myself, it looks I thought there was a function in the subscription check out process that it not actually there at this time.

It works for other items, but not adding new subscriptions, apparently. I'm submitting a request to the tech team to increase some functionality options with that.

Thanks for the screen shot, so I could check this out myself!


No probs, hopefully it gets sorted easily. As you found button number 2 does not give "change shipping details" but "subscription options" and no way to hold your sub if it is already available

Customer Service Ray of Funshine

The "Change Shipping Details" is for normal orders. The subscription check out process is a little more different than I had realized. (Sorry for any confusion...we are still getting used to some of the changes too.)

I am setting up a request to add some options to the subscription check out process, but as everyone one has a lot on their plate at the moment, I'm not sure where this where fall on the priority list. But, it is on the agenda.


Thanks and good luck!

Community / Forums / Archive / Paizo / Customer Service / Adventure Card Sub Hold All Messageboards
Recent threads in Customer Service