Just wanted to quickly touch base. I moved recently and apparently flubbed on changing the billing address for my card so my bank flagged this months charge and you couldn't process it. I cleared that up and the helpful IT person at my bank cleared that authorization. To prevent future hiccups I went and updated my payment method to reflect the most current information and it authorized immediately. I assume you guys wouldn't double charge me for a single shipment, but I wanted to check in since my account is showing two separate authorizations.
Customer Service Representative
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When we first authorized your payment method your transaction was approved by your bank but denied by our system because your billing address does not match exactly what your bank has on file. I have placed an authorization reversal request in, and usually your funds will be released within 5 business days, however your bank controls when these fund become available.
More information regarding authorizations and our billing policy can be found on our FAQ.
~Justin Riddler
Customer Service
So one of the authorizations will disappear but the other one will still exist so I'll still get my order. Or am I misreading what you wrote.
Awesome! You sir are a Gentleman and a Scholar no matter what anyone else says. Thank you for your help and for breaking it down to my level of understanding.