SERIOUS problem with download

[Black Dalek]

I just ordered and downloaded a PDF of Crypt of the Everflame. When I open the PDF, Adobe Reader tells me "Cannot extract the embedded font 'IFMSCF+PrioriSansOT-Bold'. Some characters may not display or print correctly."

Sure enough, almost none of the text is readable - the letters look like dots.

Please help!

(In case this is relevant, this is Adobe Reader version 7.0.5. I have ordered many PDFs from paizo.com before, and never had this problem until now.)

[Herald]

Black Dalek wrote:

I just ordered and downloaded a PDF of Crypt of the Everflame. When I open the PDF, Adobe Reader tells me "Cannot extract the embedded font 'IFMSCF+PrioriSansOT-Bold'. Some characters may not display or print correctly."

Sure enough, almost none of the text is readable - the letters look like dots.

Please help!

(In case this is relevant, this is Adobe Reader version 7.0.5. I have ordered many PDFs from paizo.com before, and never had this problem until now.)

Well, while I am not a Paizoian, but here is what I can suggest.

1) try and download the PDF again, maybe it got corrupted on the download.

2) Blow out your tem files, defrag, and reboot the system. Maybe your having a problem with virtual memory or corrupted temp files

3) Uninstall Adobe Reader 7.0.5 and get the newest one. For some reason I an willing to bet that there is some reason that you don't do that. Not sure why, but I have seen older versions have real problems newly rendered adobe docs. You might not have any choice but to do this.

[Papa-DRB]

You can also download Foxit PDF reader at Foxit for free. Very lightweight and works with all the Paizo PDFs (that I have!), and see if that fixes the problem.

-- david
Papa.DRB

[Cpt_kirstov]

Papa-DRB wrote:

You can also download Foxit PDF reader at Foxit for free. Very lightweight and works with all the Paizo PDFs (that I have!), and see if that fixes the problem.

-- david
Papa.DRB

It actually may be something with the file server, one of the PDFs I downloaded today (no plunder, no pay) had to be re-personalized once or twice before it worked

[Herald]

Cpt_kirstov wrote:

Papa-DRB wrote:

You can also download Foxit PDF reader at Foxit for free. Very lightweight and works with all the Paizo PDFs (that I have!), and see if that fixes the problem.

-- david
Papa.DRB

It actually may be something with the file server, one of the PDFs I downloaded today (no plunder, no pay) had to be re-personalized once or twice before it worked

That always is worth mentioning. I don't get to many issues with my downloads, but it happens.

[Black Dalek]

Herald wrote:

Uninstall Adobe Reader 7.0.5 and get the newest one. For some reason I an willing to bet that there is some reason that you don't do that. Not sure why, but I have seen older versions have real problems newly rendered adobe docs. You might not have any choice but to do this.

Yep, I wound up downloading Adobe Reader version 9.3.0, and now my PDF looks fine.

(Although I still wonder why 7.0.5 should fail to display Crypt of the Everflame, when it was still able to display all my other PDFs...)

And yes, I hesitated to do this, as it's generally frowned on in my place of work to download programs on one's own, rather than asking the network team to do it, and I could hardly demonstrate to my co-workers how 7.0.5 was failing.

Anyway, thank you everyone, for your replies.

[Vic Wertz]

I already answered this in the CS forum, but for the benefit of anybody else who finds this thread... "Cannot extract the embedded font" is a sure sign of a corrupt Reader installation; uninstalling and reinstalling fixes it.