Why do they ask you to punch in your telephone number, medical record number, AAA membership number, etc., if they're just going to ask you for it when they get you on the phone?
Why do they interrupt the music every thirty seconds to tell you that their operators are still assisting other callers? The fact that you're listening to music, as opposed to actually talking to someone, should be a pretty good indication that you haven't been assisted yet.
When they give you nine different options to choose from, and none of those options are what you want, why is there never a tenth option to connect with an operator?
After you've successfully navigated your way through their automated voice system, why is it that some companies only pick up long enough to say, "Can you please hold?"
On that note, why do they ask you, "Can you please hold?" Like if you say "no," they're going to help you right there and then. Riiiiiight!
Anyway, these are things I wonder about whenever I get an automated answering system.
Owner - Johnny Scott Comics and Games
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Personally, I hate any machine that talks to me - automated messages in cars, automated phone answering services, Teddy Ruxpin - all of it.
People should talk to each other. Not machines.
And don't get me started on texting, either...
(Yes, I am a grognard when it comes to technology. I like my PC, and I like my phone, but I don't want them talking to me in a tinny, machine voice or a recorded woman's voice. It always comes across like I'm being mocked or have been deemed unimportant by some higher power)