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xTheDMx wrote:

Hi,

I tried to purchase the Ancestry Guide and the info I've had on file is registering as declined. I had multiple charges pending which came down, but wondering why this hasn't gone through. I updated the information and nothing changed.

Hi!

I took a look at the order and it looks like the card is being declined due to a mismatch in information input for the payment method.

Hello!

Finally looks like it worked. How long will it take to see the incorrect pending charges removed?

Hi,

I tried to purchase the Ancestry Guide and the info I've had on file is registering as declined. I had multiple charges pending which came down, but wondering why this hasn't gone through. I updated the information and nothing changed.

The exact same thing happened to me. I thought I was getting through with verification, but now I have multiple transactions listed.