| tonyc_76 |
Order placed Nov. 17. Total was $142.00 without shipping. Cancelled everything today because I can't be bothered with the waiting game.
Dear Paizo,
You are the only online store I know who are not able to ship something in 25 days despite the fact that when I ordered nothing was supposed to be out of stock. You are also the only store I know who can not give me an answer other than "As soon as possible" when asked, when asked for a shipping date. You are also the only store I know who does this game where an order is delayed due to X, and when the customer calls and asks for X to be removed so that his order can be shipped, is able to, in a few days, find out that Y has run out. You are also the only store who does not notify the customers of long delays in fulfillment due to running out of various items. I have read the forum and I know how your system work. It is a very flawed system. Don't use it anymore. Spend the money and time to change it. You already lost one customer.
I suggest an inventory system where you can tag an item as reserved for an order. You don't need to actually physically separate the items, but you need to be able to know how many of an item you have and how many of those are already reserved for others. And then, this is important, go follow the reservation and do not take things out to fulfill someone else's order.
In other words, yes, first-in, first-out. There is something to be said for Just-In-Time inventory, but your current system is not actually Just-In-Time. It's actually Perpetually-Delayed, at least in respect to my order. If you really think that your current system works and is not inclined to change it, well, there is not much I can do. I already voted with my wallet and will keep doing so. I wish you best of luck.