When I didn't receive an email back for over a week I tried being proactive and I simply googled "paizo phone number" and "paizo support". Both had results for the phone or support page.
I've worked in the IT industry for over 20 years and half of it as a manager/director and all of it dealing with customer service. Don't get me wrong, I'm not expecting white glove treatment and demanding for a resolution right now, but 1-2 week response time is very excessive. While not the end of the world it IS unprofessional. There is no way I could let my team have that kind of response time nor would I expect it from a company I bought goods from. Having long response times like this would indicate that someone, somewhere, doesn't care or doesn't have the resources to fix the problem. There should be some SLA's (service level agreements) in place, internally, to help themselves know if they need additional resources and to provide better support. This doesn't sound like it's just a blip because someone was out sick for a few days. It sounds like it's been a multi month issue (according to the other posts).
Echoing the original post, it is very frustrating that there is no other avenue for communicating with Paizo other than a support email that, at best, is 1-2 weeks out.
